POSITION IDENTIFICATION

Title: Director of Property Management / Resident Services Director/ Vice-President of Property Management

Business Unit: iHouse

Reports to: Drew Orenstein

Date Opened: January 2023

Target Start Date: February 2023

COMPANY DESCRIPTION

Impact Housing is quickly becoming the most active developer of housing in Southern California, by deploying our mission-driven, vertically integrated housing production and activation model. We are scaling our company to build and activate high volumes of unsubsidized new housing that is affordable to moderate- and low-income households, and in so doing, help solve Southern California’s housing crisis. The company currently has several San Diego projects under construction and in the development process and is on track to build 10,000 apartment units in San Diego this decade.

Join the fast-paced, exciting world of real estate development to solve California’s most important issue in an ethical, sustainable, and equitable way. Every full-time employee is granted equity ownership in the company, so as the company grows, so will your share.

We’re hiring a Director of Property Management @ Impact Housing, to be based in San Diego, CA.

We are seeking a talented, energetic, and ambitious professional to help us develop and execute the industry’s most innovative private-sector solution for the housing crisis.

Apply today or share this with a connection that might be a good fit!

Job Summary:

The Residential Services Director will oversee all residential operations of a scaling portfolio of multifamily properties and provide strategic leadership for this key business vertical. The Director will be responsible for all aspects of property management, leasing, maintenance, budgeting, accounting and hiring to service an ever-growing pipeline.

Supervisory Responsibilities:

• Responsible for hiring, managing and establishing training protocols for all personnel from the junior maintenance associate all the way up to regional Senior Property Managers.
• Primary liaison with ownership for all properties at the executive level and responsible for establishing all working relationships with operational stakeholders such as vendors, banking, legal, affordable compliance, utilities, marketing, advertising, website, PropTech, FinTech and any other related parties.

Duties and Responsibilities:

• Responsible for the overall operations of assigned properties.
• Responsible for the financial, compliance and impeccable physical condition of the assets across the portfolio.
• Supervisory responsibilities for all regional Property Managers / Community Managers in assigned portfolio with indirect oversight of on-site staff members includes hiring, training, and applying corrective measures. Determines productivity standards of each staff member and tracks individual performance by monitoring common standards.
• Conducts onsite audits of all properties to ensure optimal performance.
• Implements policies and procedures designed to ensure well maintained and effectively managed properties, with emphasis on safety and responsiveness to resident’s needs.
• Works with Accounting and Asset Management teams to develop and ultimately facilitate approval of all operating budgets.
• Review financial and variance reports on a quarterly basis with onsite staff.
• Works in conjunction with the Ownership liaison to ensure each property meets its budgetary and performance requirements.
• Oversight of master reporting including vacancy, delinquency, absorption, retention and tenant satisfaction surveys. Supervises the provision of a variety of additional analytical/statistical reports on the operation of the business unit, program compliance, affordable requirements, and other activities within the portfolio.
• Ensures properties are in compliance with all covenants of the ownership agreements including insurance, cash management, certifications, business licenses, audits, local and municipal codes.
• Oversee the preparation for all loan requirements and audit testing to achieve scores that meet or exceed Impact Housing Performance Standards.
• Responsible for successfully facilitating all transition requirements of an ownership change and or hand off to a third-party property servicing provider if needed. Key liaison for third party brokers representing property during the sales process participating actively in due diligence activity for a property or a portfolio of properties.
• Reviews, interprets, and applies applicable laws and regulations. Responsible for compliance with Fair Housing, Non-Discrimination, and housing legislation.
• Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures.
• Responds to public and resident questions and complaints/disputes; negotiates and resolves the most sensitive and controversial issues; conducts formal investigations as necessary.

Supervisory Skills:

• Proven ability to supervise a team.
• Creates a productive and inclusive work environment where the team is excited. Makes evident importance of each role with the team. Prioritizes team tasks appropriately.
• Encourages creative problem solving. Identifies strengths of each team member and actively generates and supports individual career development and acknowledges individual and team accomplishments.
• Ability to carry out supervisory responsibilities in accordance with the Company’s policies and applicable state and federal laws.
• Work with Regional Manager to ensure community has coverage during open positions and vacation requests.
• Ensures portfolio adheres to Impact Housing Performance Standards.
• Assigned properties or portfolios can change based on needs of business.

Other Responsibilities:

• Follows up as needed on all aspects of Property Management.
• Provide written responses in a professional, timely manner.
• Works in conjunction with the Senior Director of Operations to ensure facilities are being maintained to Impact Housing expectations.
• Meets with staff individually and in group meetings to communicate information, company news, directives so that goals are mutually understood. Collaborates to receive active feedback.
• Manage portfolio during open positions and support of PTO time off requests.
• Ensures that the property management department and employees are working towards achieving strategic goals and objectives established by Impact Housing.
• Be prepared for one-on-one meetings.
• Ensure staff members participate in company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.
• Perform other duties as assigned.

Minimum Qualifications Required

• High school diploma required.
• Bachelor’s degree and/or 10 years of relevant experience in multifamily residential property management and tenant/landlord practices, laws, and rules. Specific knowledge of affordable regulations, and conventional housing highly desired.
• 4+ years Regional Manager experience managing 1,000+ units.
• Previous experience must include responsibilities for property operations, budgets, and staff supervision.
• Collaborative, values-based leader who has a proven track record of achieving results.
• Commitment to excellent customer service; ability to demonstrate empathy and compassion in decision-making and communications.
• Demonstrated leadership skills, supervisory experience and successful at building cohesive teams within small- to medium-sized departments.
• Capacity to respect, understand and positively engage persons of other cultures and backgrounds.
• Understanding of the complex social and housing needs and issues of lower-income individuals, families, and seniors.
• Commitment to improving the overall quality of life for residents and building healthy communities through the provision of high-quality affordable housing.
• Must have a valid state driver's license with clean driving record.
  Certifications:
• Minimum of 1 certification required out of the following list: National Affordable Housing Professional Certification TCS, COS (Certified Occupancy Specialist), or CPO (Certified Professional of Occupancy). NAA’s CALP, CAPS or CGPM certification a plus.

Knowledge, Skills and Abilities

• Strong communication ability, both verbally and in writing. Ability to write reports, business correspondence, and procedures. Ability to effectively present information and respond to questions from supervisors, employees, vendors, and clients.
• Excellent problem solving, multi-tasking, and organizational skills.
• Ability to take initiative and have proactive approach to management.
• Ability to complete multiple tasks under fixed time constraints and deadlines.
• Knowledge of organizational and community policies and procedures. Ability to apply policies and procedures to solve everyday issues.
• Knowledge of affordable housing programs. To include HUD, LAHD and HCD.
• Knowledgeable of laws pertaining to property management, (Fair Housing, OSHA, State, Local, etc.)
• Knowledge of industry software, Yardi or MRI preferred.
• Ability to work with people of diverse social, economic, ethnic backgrounds, and remain sensitive to issues facing veterans, homelessness, disabled, elderly, family, and other diverse populations.
• Ability to read and understand financial statements, and income/expense projections.
• Team player but can work independently.
• Ability to travel to trainings or other sites in portfolio.

Compensation:

• Competitive Salary range of $150,000 - $175,000 dependent upon experience
• Health benefits, Medical, Dental, FSA, and HSA
• Vacation
• Sick time
• Holiday pay
• Ownership of company equity
• 401K Retirement Plan