Job Title: Director of Operational Risk

Reports To: Chief Risk Officer

Direct Reports: Financial Intelligence Unit Manager, Business Continuity Manager, Chief Security Officer, Director of Third Party Risk

Salary Grade:13/13A

SUMMARY

The Director of Operational Risk is a key member of the risk management leadership team. This person supports the Chief Risk Officer in creating, defining, deploying, executing, developing and managing operational risk. He or she has overall responsibility for the strategic development, consistent bank-wide implementation, and effective execution of the Operational Risk Policy and Vendor Risk Management process. Also, this role is responsible for the oversight of deposit operational risk including payments risk oversight, fraud prevention and investigations, liaison to deposit regulatory audits, physical security and business continuity and disaster recovery.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Must have at least 8-10 years of solid bank operations and/or operational risk management experience with strong written and verbal skills, organizational skills with the ability to work independently as well as collaboratively within a team environment
• Comprehensive knowledge of risk management processes, including Operational risk, Risk identification, assessment, mitigation and control, Governance and reporting, Monitoring and testing, and Vendor Risk management
• Knowledge of the Banks different Lines of Business and knowledge of the regulatory environment and the impact on risk management practices
• Informed perspective on market environment, future needs, and emerging risk issues
• Ability to interact effectively with all levels of management, legal counsel, law enforcement, regulators and examiners while maintaining strict confidentiality
• Strong management skills, decision making and analytical abilities with attention to detail and accuracy
• Ability to provide broad and detailed information to all levels of management
• Automation skills that provide value in workflow efficiencies for improving risk management strategies
• Proficient in Microsoft Office Suite (Word, Excel) and reporting systems
• Estimated 20% travel to various office locations of business lines
• Collaborative problem solving
• Strategic thinking, paired with a track record of strong tactical execution in a leadership role
• Participate and complete all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.

List of Preferred Certifications (at least one preferred)

• Accredited ACH Professional (AAP) or Certified Treasury Management Professional
• Certified Fraud Examiner
• Certified Regulatory Compliance Officer (CRCM)
• Certified Risk Manager (CRM)

JOB FUNCTIONS

• Overseeing the Operational Risk areas for the Bank, including but not limited to the payments risk areas: consumer payments, treasury services, and internal funds transfers
• Establishing and maintaining a sustainable and effective due diligence and ongoing process review that includes appropriate testing, escalations for late reviews and workflow efficiencies
• Serving as the escalation point for, operational risk issues
• Documenting operational risk assessments and presentation of risk assessment results to the designated committee of the Bank and incorporating risk assessments into the Bank’s enterprise risk management risk model
• Consulting with stakeholders on initiatives and programs that may impact the payments systems, operational risk
• direction and responsible for providing risk control requirements to the initiative
• Assisting stakeholders and business units with policy and procedure development
• Documenting workflows, value chains and making recommendations for improvements and controls
• Monitoring daily business and regulatory events that may impact the payment system and providing analytical insight and recommendation about the event for the bank to be aware of or take action upon
• Documenting and presenting operational risk management training based on subject matter expertise (SME) to business owners specific to the risk of the line of business (e.g. payments risk including consumer and treasury risks, fraud prevention and other emerging risks)
• Responsible for leading the operational risk group in communicating quarterly reporting on status of operational risk program
• Responsible for creation and ongoing sustainability of the fraud prevention and investigation unit
• Documenting fraud events, reviewing trends and implementing controls for lines of businesses that are susceptible to higher risk fraud attempts
• Documenting the Bank’s fraud risk assessment, fraud policy and procedures and ensuring these are incorporated into the Bank’s operational risk program
• Provide oversight to the Bank’s Chief Security Officer and physical security program
• Provide oversight and coordination of the Business Continuity and Disaster Recovery programs.
• Manage Operational Risk governance process
• Construct Operational Risk tracking and analysis, including metrics and Key Risk Indicator development
• Analyze trends in industry-wide Operational Risk Mmgt best practices, and adapt and introduce to Bank as appropriate
• Assist ERM with the Bank-wide risk and control self-assessment process
• Perform other duties as assigned

SUPERVISORY RESPONSIBILITY

This position manages 4 employees and is responsible for the coaching, development, and performance management of those employees.

WORK ENVIRONMENT

Greenville, SC

POSITION TYPE

This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.

TRAVEL

This position requires up to 20% travel.

OTHER

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.