Job description

SSA Group at San Antonio Zoo is looking for a talented Director of Catering Operations to join our team!

Director of Catering Operations

Who are we:
SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.
SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.
The Director of Catering Operations reports to Director of Catering and/or General Manager.
Responsibilities

• BEO management and execution of event operations experience necessary, with dedicated focus to food setup, presentation, room presence, and overall event flow.
• People person that is guest service oriented.
• Leads team through active coaching and upholding standard of service as necessary to success of the operation.
• Operational oversight of full Catering Operations - inclusive of buffet, hors d’oeuvres, plated, small to large-scale events.
• Works directly with Catering Management Team, Executive Chef, and/or General Manager onsite in mapping out Catering Operations.
• Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements.

Job Requirements

• Goal-oriented and flexible to meet the needs of the operation.
• Comfortable with managing an employee life-cycle, from hire to retire.
• Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager, and HQ personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Demonstrates financial management, merchandising, analytical, planning, and leadership skills.
• Computer knowledge and skill level for basic office functions.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Individual who brings excitement and opportunity to engage with the team and guests.
• Demonstrates desire to help the team succeed.
• Driven by cultural attractions and the environment they support.

IDEA + Belonging

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

Requirements

• Experience managing in a high-volume catering, fine-dining catering, and/or equivalent banquet events.
• Basic culinary experience preferred (but training offered); with ability to navigate multiple menu items and support food quality, presentation, and service to the standard of service per location.
• Knowledge of food safety standards, quality, and presentation.
• ServSafe or Food Handling Certification a plus.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The Company reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change.
SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

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