Job description

Desktop Support Technician
Draper, UT 84020

SUMMARY:

• A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multi-task in a demanding environment, and possesses exceptional communication and organizational skills. The right candidate will have a "do whatever it takes attitude and possess great pride in their work.

JOB DUTIES AND RESPONSIBILITIES:

• Provide hardware and software support, including client life-cycle management and all standard management for the site.
• Provide requested assistance by end-users from the following channels: assigned tickets, user walkup and calls, or assigned by the service manager.
• Responsible for installation, configuration and on-going maintenance and usability of desktop / laptop computers, printers, handheld / mobile devices, peripheral equipment and software within established standards and guidelines.
• Setup new clients and re-imaging their requests of standard laptops and desktops Dell / Mac.
• Troubleshoot issues with desktops and notebooks including: connectivity, blue screens, viruses and printing for both on- and off-site users; coordinate and schedule with Dell Engineers for on-site break-fix.
• Ability to provide troubleshooting assistance for IT-supported PC issues and local support; DHCP / DNS, Active Directory, wireless / wireless hotspots, printers, viruses, remote access (VPN) and Windows Domain account issues.
• Support experience with Google Enterprise Applications, BOX, Video, WebEx, and Audio (PDI) Conference.
• Remote and desk-side installation of various software packages, engineering tools, and patches utilizing Altiris. Activate network ports and work with the networking team to troubleshoot port-related issues.
• Manage all open requests in ServiceNow in a prompt and timely fashion; document all end-user interactions.

QUALIFICATIONS:

• Minimum two (2) years' experience in a corporate Helpdesk and/or Desktop Support environment.
• Thorough understanding of Windows 7 / 10 Operating Systems
• Excellent customer service skills to work effectively with clients
• Ability to work well with other people in a team-oriented environment
• Must be professional, self-motivated, resourceful, flexible, and work with minimal supervision
• Must understand and communicate difficult concepts and provide instructions in a clear and straightforward manner.
• Must be able to follow through procedures and protocols as outlined by senior management.

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

req22-01284

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Schedule:

• 8 hour shift

Work Location: In person

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.