Job description
Desktop Support Engineer
Location: Bethesda, MD
GRSi, a forward-leaning professional technical and engineering services company across Federal, National Security, Intelligence, and Commercial industries, is experiencing steady organic growth. Our next-level solutions and support have earned us national accolades and the trust of our clients for over two decades. With continued growth comes opportunity, and we are currently searching for an Desktop Support Engineer. This position is based in Bethesda, MD.
- Serve as an additional escalation resource for service desk and computer user community.
- Perform best practice desktop engineering support for an enterprise environment of 3500+ seats (PC/Mac), and 1500+ mobile devices.
- Administer the central desktop management services (currently BigFix for Windows OS) which is used to manage computers for staff use. Additionally, perform desktop software deployments, desktop system patching, centralized antivirus management, group policy management, and security endpoint management of all desktop systems.
- Report on progress; develop tools for system-wide use in developing applications; prepares system documentation.
- Coordinate communications channels during major incidents and record problem investigations.
- Perform application packaging, deployments, documentation, and release control in an enterprise IT environment, as well as secure baseline image creation for multiple hardware configurations.
- Monitor & respond to application/system alerts according to established monitoring plans.
- Bachelor’s degree along with two (2) years of relevant work experience in IT customer support or an Associate degree or H.S. diploma with four (4) years of relevant work experience.
- Must meet all requirements for obtaining and maintaining a Public Trust Clearance.
- Knowledge of BigFix or computer management tools
- Knowledge of Microsoft Deployment Toolkit (MDT) and image maintenance
- It is required that the candidate hold or will be certified within 6 months of hire, one or more of the following certifications (or current equivalent):
- Foundation Certificate in IT Service Management (ITIL) v3 or higher
- MTA: Microsoft Technology Associate
- MSCE: Microsoft Certified Solutions Expert
- CompTIA A+ Certified Professional
- CompTIA Network+ Certified Professional CompTIA Security+ Certified Professional
- GCWN: GIAC Certified Windows Security Administrator.
The Company:
Innovation, Collaboration, and Agility - at GRSi these aren't buzz words, they're our mantra.
GRSi is an ISO certified and CMMI/dev-ML3 rated professional services organization with expertise that covers all areas of information technology and professional engineering services - from systems integration; Agile, Iterative, and Waterfall software development; multi-tier infrastructure support; to full-spectrum cyber security and enterprise systems support. Regardless of the program or the task, the excellence of GRSi is all about the people. Our greatest asset is our ability to attract and retain highly qualified professionals and our record growth this past year means new opportunities.
GRSi is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition) citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.
*2021 – Government Contractor of the Year, MD Tech Council, Multi-Year Top5 Tech Company*
*2020 – Inc. Magazine Fastest-Growing Companies, 6x Honoree*
*2020 – G2Xchange NXT UP Federal Emerging Technology and Consulting Firms*
*2019 – MD Tech Council CEO of the Year*
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