Job description

Job Description for the Desktop Support & Field Support:

• Advanced knowledge in infrastructure projects, operations systems, and data analytics.
• Assisting with troubleshooting issues using remote management software (LogMein, TeamViewer).
• Testing, troubleshooting, and diagnosing computer error messages and failures.
• Strong Knowledge in PC refreshes/ PC Imaging and deployments
• Proficiency in the following technologies: Microsoft Office 365, VPN, Virtual Machines, Knowledge on Network, Printers, Remote Connectivity products, Security.
• Good Understanding Mobile device management and enrolling IOS and Android devices and troubleshooting enrollment.
• Understanding of technology offerings and businesses supported.
• Ability to identify problems, troubleshoot, and deliver strategic solutions to clients.
• Genuine interest in continuous feedback, learning, and growth opportunities.
• Effective collaboration and communication to achieve common goals and maintain a company standard of excellence.
• Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis.
• Escalate issues to next level support if needed.
• Work with the team and create Technical Knowledge Base article.
• Strong analytical and problem resolution skills.
• Proficient in Ticketing Tools preferably ServiceNow and Remedy tool.
• Knowledge of Vendor Management.
• Knowledge of Commissioning & Decommissioning of assets.

Job Type: Full-time

Salary: $33,797.25 - $60,545.85 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Ellabell, GA: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Desktop support: 8 years (Preferred)
• Field support: 8 years (Preferred)
• Windows: 8 years (Preferred)
• Software troubleshooting: 7 years (Preferred)
• (LogMein, TeamViewer).: 7 years (Preferred)
• ServiceNow: 7 years (Preferred)

Work Location: On the road

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