Job description
Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
- Supporting IT equipment in large corporate environment
- Desktop/laptop tech support (Mac and PC)
- Windows 7/10 operating systems
- Support mobile devices, printers, scanners, wireless, VPN, etc.
- IMAC Support - IT equipment Install/Move/Add/Change
- Maintain repairs, spare parts, and components
- Research and troubleshoot problems
- Maintain system configurations and documentation
- Track and resolve customer incidents and requests through the client's ticketing tool
- Troubleshoot and resolve hardware and software issues for Windows devices
- Backup, restoration, and migration of user data
- Smart Hands support with networking, server, and telecommunications technologies
- Printer and peripheral device support
- Inventory management of IT assets including asset auditing
- Ability to research and follow appropriate KB articles
- Ability to work on-call and other after-hours support needs
- May provide Executive support
- Various other tasks associated with deskside services
- May need to be available to provide support at other client locations as needed
- Other duties as assigned
- Troubleshoot and repair equipment
- Verify the integrity of accessories and clean the equipment
- Configure equipment to customer specification
- Install RAM, hard drives, video cards, CD-ROM's, and other peripherals
- Keep the tracking and inventory databases up to date inside Service Now
- Set, configure, and troubleshoot PC/laptop and printers in a LAN environment
- Analyze, test and evaluate new products
- Maintain library of current BIOS, drivers and patches for supported equipment
- Support remote access for laptop users, maintain call tracking, and inventory databases
- Basic ability to use personal computer and software application
- Basic knowledge of application, connectivity, hardware, peripherals including printers and scanners, network tools, and TCP/IP protocol
- Basic knowledge of new technology in the information technology field
- Basic knowledge in a variety of PC software programs, remote tools
- Basic knowledge interfaces
- Basic knowledge of MIS environment
- Basic knowledge of data and mobile device support
- Valid Driver's license required
What you'll get
- Work with brilliant minds, often within a global capacity;
- Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're different
- Brazilian and privately owned company;
- Agility, flexibility, and innovation are in our DNA;
- Flat organizational structure which enables faster communication and decision making;
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