Job description
Stefanini Group is hiring for an Onsite Lead Deskside Tech in Quincy, IL!
Location: Quincy, IL 62305
Pay rate: $23.00 to $25.00/hr on W2
Schedule: Mon-Fri; 8AM to 5PM
Job Description:
· Supporting IT equipment in large corporate environment
· Desktop/laptop tech support (Mac and PC)
· Windows 7/10 operating systems
· Support mobile devices, printers, scanners, wireless, VPN, etc.
· IMAC Support - IT equipment Install/Move/Add/Change
· Maintain repairs, spare parts, and components
· Research and troubleshoot problems
· Maintain system configurations and documentation
· Track and resolve customer incidents and requests through the client's ticketing tool
· Troubleshoot and resolve hardware and software issues for Windows devices
· Backup, restoration, and migration of user data
· Smart Hands support with networking, server, and telecommunications technologies
· Printer and peripheral device support
· Inventory management of IT assets including asset auditing
· Ability to research and follow appropriate KB articles
· Ability to work on-call and other after-hours support needs
· May provide Executive support
· Various other tasks associated with deskside services
· May need to be available to provide support at other client locations as needed
· Other duties as assigned
Requirements
· Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
· Able to uphold a positive attitude at all times, even under stressful conditions
· Experience supporting remote facilities and users
· Excellent verbal and written communication skills
· High level of professionalism and strong personal interaction skills
· Ability to perform in-depth research and troubleshooting for complex technical issues
· Ability to prioritize and complete all work tasks with minimal supervision
· Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
· Ability and willingness to learn new technologies
· High School Diploma (required)
· Deskside / Desktop / End User Computer experience, ideally in a corporate environment
· Proven ability to handle challenging, rapid-response user support
· Proven ability to balance, prioritize and organize multiple tasks
Desired Characteristics
· A+ Certification
· Microsoft Certified Professional (MCP)
· ITIL Foundations
· Lean Six Sigma
Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
Salary: $23.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience level:
- 2 years
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Quincy, IL 62305: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Has a reliable transportation and valid driver's license?
- Can consider $25/hr?
Experience:
- Active Directory: 2 years (Preferred)
- Deskside support: 2 years (Preferred)
- Conference rooms: 2 years (Preferred)
Work Location: One location
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