• Bachelor’s Degree and/or equivalent experience and training.
• Several years (3-5) or more years of experience delivering patient-focused initiatives or staff development related to creating exceptional patient care outcomes and experiences.
• Project/Program Management experience.
• Experience working with leadership and stakeholders.
• Experience in analyzing Voice of the Customer data, including patient experience, complaint, and social media to glean insights for proposing actionable steps and/or initiatives to drive improved patient experiences.
• Demonstrated data analysis skills as evidenced from past work and experience
• Proficient in Word, Excel, PowerPoint and Outlook.

• Certified Patient Experience Professional (CPXP)
• Lean Six Sigma certification
• Process Improvement Certification
• Certifications in coaching, change management, individual and organizational assessment and/or other related programs.
• Knowledge and understanding of large, multidisciplinary healthcare systems.

• This position may be subject to a criminal background investigation, drug screen, Live Scan fingerprinting, medical evaluation clearance, and functional capacity assessment.
• The University of California has implemented a SARS-CoV-2 (COVID-19) Vaccination Program SARS-CoV-2 Vaccination Policy (ucop.edu) covering all employees. To be compliant with the policy, employees must submit proof of vaccination or a University-approved exception or deferral.

At UC Davis, we’re solving life’s most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don’t just maintain - we improve.

We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here.

As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected.

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.