GENERAL STATEMENT OF RESPONSIBILITIES

Under limited supervision, this position assists the Director in the overall management and
administration of the Department of Human Services and serves as Director as needed. Provides
departmental leadership and is responsible for developing and administering programs and systems
to support and promote high performance strategies and to meet organizational needs, vision and
values. Reports to the Director of Human Services.

ESSENTIAL JOB FUNCTIONS

Assists with the administrative oversight for departmental activities and functions; responsible for
day-to-day supervision of division managers and coordinates the department’s work production; and
advises and assists in developing the departmental direction, priorities, goals and objectives to meet
City, departmental and state human services needs.

Responsible for the effective supervision and administration to include budget preparation and
monitoring expenditures, staff development and training, succession planning, performance
management, employee relations, prioritizing and assigning work and related activities.

Advises and assists with establishing and implementing internal departmental organization and
management systems to effectively meet operating goals and objectives; developing and evaluating
internal policies, operating procedures and staff organization to effectively carry out departmental
operations and overseeing and coordinating the department’s annual operating budget.

Establishes systems for ensuring City and departmental personnel policies and procedures are
appropriately administered; assists with departmental human resources functions, to include
employee relations and staff development programs and develops departmental strategic plans,
research and evaluations.

Reviews all relevant documents, contracts, and other materials; ensures supporting materials are
correct and included; researches information requested by the City Manager’s Office and other City
officials; directs studies in a variety of areas and prepares and presents reports and recommendations
to City officials. Coordinates completion of and reviews detailed reports, position papers,
recommendations, written correspondence, and other documents to respond to requests.

Assists with strategic planning, research, studies and special projects; responds to inquiries related to
human services programs and agency policies; coordinates completion of and reviews detailed
reports, position papers, recommendations, written correspondence, and other documentation.

NEWPORT NEWS, VA

CITY OF OPPORTUNITY

JOB DESCRIPTION

DEPUTY DIRECTOR
HUMAN SERVICES

Human Resources Department
700 Town Center Drive, Suite 200

Newport News, VA 23606
Phone: (757) 926-1800

Fax: (757) 926-1825

Participates on agency management teams to provide input into the development and
implementation of agency policies; serves as a liaison to federal, state and local agencies, state
communities, professional boards and task force groups.

Provides training and technical assistance to community organizations; facilitates inter-agency
discussions to foster collaboration and to develop and coordinate resources that respond to community
needs. Monitors and analyzes the effectiveness of service delivery within department.

Performs other duties as assigned.

PERFORMANCE STANDARD

Employees at all levels are expected to effectively work together to meet the needs of the community
and the organization through work behaviors demonstrating the City’s Values. Employees are also
expected to lead by example and demonstrate the highest level of ethics.

REQUIRED KNOWLEDGE

Human Services and Administration — Thorough knowledge of human services principles and
practices including related federal, state and local agencies, organizations and regulations
affecting human service programs. Knowledge of programs, social economic trends and behaviors
that impact the delivery of human services. General knowledge of municipal organization and
operations.

Human Resources – Knowledge of human resources and modern business principles, theories
and practices to include Strategic Planning, FLSA, FMLA and related laws and regulations.
Knowledge of organizational development including training principles and practices and
recruitment and selection.

Management of Personnel – Knowledge of leadership techniques, principles and procedures to
assign, schedule, supervise, train and evaluate the work of assigned staff. Knowledge of office
systems, practices and administration.

Customer Service – Thorough knowledge of principles and processes for providing customer
services. This includes setting and meeting quality standards for services and evaluation of
customer satisfaction.

REQUIRED SKILLS

Critical Thinking – Using logic and reasoning to understand, analyze, and evaluate complex
situations and then to research information to identify the strengths and weaknesses of alternative
solutions, conclusions or approaches to the situation.

Judgment/Decision Making – Evaluating the best method of research and then exercising
appropriate judgment in establishing priorities and resolving complex matters. Considers the
relative costs and benefits of potential actions to choose the most appropriate one.

Interpersonal Relationships – Develops and maintains cooperative and professional relationships
with employees, managers, and representatives from other departments and organizations.
Shares knowledge with staff for mutual and departmental benefit.

REQUIRED ABILITIES

Coordination of Work – Ability to establish and implement effective administrative programs and
procedures. Ability to plan and organize daily work routine. Establishes priorities for the
completion of work in accordance with sound time-management methodology. Attends and
maintains a calendar for meetings, deadlines and events. Performs a broad range of supervisory
responsibilities over others.

Communication – Excellent ability to communicate complex ideas and proposals effectively so
others will understand to include preparation of reports, agendas, and policies. Excellent ability
to listen and understand information and ideas presented verbally or in writing. Ability to handle
a variety of human resources issues with tact and diplomacy in a confidential manner.

Accounting and Budgeting – Ability to perform arithmetic, algebraic, and statistical applications.
Ability to employ economic and accounting principles and practices in the analysis and reporting
of financial data.

EDUCATION AND EXPERIENCE

Requires a Bachelor’s Degree in Public Administration, Human Services, Social Work or a related
field and 5-7 years of progressively responsible management and supervisory experience in human
services or a related field or an equivalent combination of education and experience. A Master’s
Degree is desirable.

ADDITIONAL REQUIREMENTS

An acceptable general background check to include a local and state criminal history check and sex
offender registry check.

A valid driver’s license with an acceptable driving record.

Individuals in this position cannot be listed as having a founded child abuse or neglect complaint.

In the event of a declared emergency in the City of Newport News, individuals in this position are
required to work shelter duty and may be called on to perform duties as required to provide for the
safety and care of the citizens of the community.

PHYSICAL REQUIREMENTS

Requires the ability to exert light physical effort in sedentary to light work.

Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10
pounds).

Tasks may involve extended periods of time at keyboard or work station.

SENSORY REQUIREMENTS

Some tasks require the ability to perceive and discriminate sounds and visual cues or signals.

Some tasks require the ability to communicate orally.

ENVIRONMENTAL EXPOSURES

Essential functions are regularly performed without exposure to adverse environmental conditions.