The Department of Transitional Assistance (DTA) is seeking qualified applicants for the position of Deputy Director of Benefit Issuance. Our ideal candidate will oversee daily operations of the Benefit Issuance Unit, and the development and implementation of public assistance payment policies and processes to meet DTA clients’ needs.

DTA attracts people passionate about public service, who love to work in a fast-paced environment, and who are committed to diversity, equity, and inclusion.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Manage the Electronic Benefit Transfer (EBT) public assistance payment process and the Card Issuance System (CIS).
• Manage the EBT Card print shop at the Schrafft's Center in Charlestown, MA, including the Benefit Issuance Unit staff.
• Provide programmatic and technical training to Benefit Issuance Unit staff.
• Monitor EBT vendor performance, reconcile the monthly service invoice, and draft change orders and communications.
• Oversee the development and implementation of policies for programs to meet client needs.
• Design, review and revise procedures and methods of measurement for monitoring performance of programs.
• Participate in and lead work groups to develop and streamline programs and processes using remote and paperless options.
• Manage unit activities for single state audits and USDA Food and Nutrition Service (FNS) management evaluations.

Preferred Qualifications:

• Knowledge of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing agency operations.
• Knowledge of the principles and practices of organizational behavior.
• Knowledge of the principles and practices of budgeting as it relates to program management.
• Knowledge of the state budgetary and accounting procedures.
• Knowledge of management, and training & development principles and practices.
• Knowledge of business process and improvement theory and practice.
• Knowledge of Department of Transitional Assistance programs, policies, and procedures.
• Ability to coordinate and direct several projects simultaneously to successful completion under strict time constraints.
• Ability to set priorities and identify and implement strategies.
• Skill and ability to establish and maintain effective working relationships.
• Ability to present facts and recommendations effectively in oral and written form.
• Skill in problem-solving, building consensus, conflict resolution and team building.
• Ability to continuously analyze and assess project progress and implement changes necessary to achieve established Agency and project goals and objectives.
• Given the population served, bilingual or multilingual fluency.

Agency Mission:

The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one out of every seven people in Massachusetts – including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports.

Learn more about our services and programs visit: www.mass.gov/dta

Pre-Offer Process:

A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Online Request Form

For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #2.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!