Job description

Our practice is looking for a full-time Dental Office Manager to join our team! This position will work in both our Mooresville and Statesville, North Carolina, locations and offers the opportunity to be an important part of our practice operations.

Prior experience in all aspects of dental front office administration is required.

Our office manager is responsible for:

• Creating and maintaining positive relationships with dental patients and team members.
• Providing exceptional patient experience, while being the administrative leader of the office.
• Greeting and checking-in patients in a professional and friendly manager.
• Managing incoming patient inquiries, verifying patient insurance, ensuring co-pays and outstanding balances are collected, and insurance claim management.
• Overseeing appointment scheduling and flow throughout the day, confirming appointments and engineering the daily schedule.
• Understanding and communicating patient treatment plans to ensure the proper completion and scheduling of treatment as well as follow-up care.
• Handling daily financial tasks including posting of payments, taking over-the-counter and phone payments, and end of day reporting.
• Maintaining HIPAA compliance and patient confidentiality, updating office OSHA and HIPPA manuals, and coordinating and tracking training.
• Tracking of all license and certifications for staff members and the practice.
• Managing staff timesheets and time off requests including finding fill-in staff as needed.
• Completing patient billing and collection processes monthly.
• Handling other administrative duties and special projects as needed.

Requirements:

• Strong working knowledge of clinical dentistry, front office administration, dental insurance, billing and collections.
• Highly proficient with using computer and phone systems.
• You thrive in a fast-paced work environment and are a great multi-tasker.
• You are self-motivated, customer service focused and enjoy serving patients.
• You have excellent time management and organizational skills.
• You love collaborating and being part of a team but can also work independently with limited supervision.
• You have worked previously at a dental office front and with dental office software – Open Dental experience is a plus!
• Minimum of high school diploma or equivalent required.

Ideal candidate is a “working manager” that is willing to help in any area of the office!

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Mooresville, NC: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dental office: 2 years (Required)

Work Location: One location

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