Job description

Dental Office Coordinator
Southampton Dental Care

Benicia, CA

Salary: $22.00-$30.00/hour DOE/E

Benefits: PTO after 90 days of consecutive employment, flexible schedule

Full time: M-F + every other Mon/Fri. off

Hours: 8am – 5pm; Fridays: 8am – 3pm

*Candidates must be fully vaccinated against COVID-19 and Hepatitis B

Progressive, high quality dental office located in Benicia, CA, has an immediate need for a dynamic and motivated Office Coordinator to provide world-class customer service to our patients and provide general administrative and office support to our Southampton Dental Care team. The ideal candidate offers superior organization and scheduling skills as well as marketing insight to organically grow the practice. Top priority is to represent our core values and brand at all points of contact with patients, the dental community and beyond.

KNOWLEDGE, SKILLS, AND ABILITIES

· Relationship-building skills

· Influencing skills

· Telephone communication skills

· Strong attention to detail

· In-depth computer knowledge of practice management software

· Ability to market the practice

· Excellent verbal skills with patients and staff

· Overall understanding of office philosophy and systems

· Self-directed

RESPONSIBILITIES

Job Specific

· Fill late cancellation or no-shows with quick-call patients.

· Utilize an effective courtesy call system that reinforces commitment to the appointment times.

· Employ on-going, effective online communication strategies to keep patients interested and accountable for their next appointment.

· Adhere to the guidelines laid out in ideal schedule templates.

· Maintain all computer records to the highest standard.

· Prepare for morning huddle.

· Schedule patients over the phone and in person.

· Utilize excellent verbal skills to convey the practice’s philosophy statement to patients that call our office.

· Maintain control of the schedule, while at the same time giving patients appropriate options and communicating a genuine concern for them.

· Strive to have every time slot for the doctor and hygiene filled.

· Coordinate with the clinical team for a seamless delivery.

· Effectively maintain a continuing care pre-appointing system that inspires patients to schedule and show-up for their appropriate hygiene intervals.

· Be prepared to collect any monies due according to financial arrangements made by the Financial Coordinator.

Teamwork/Cross-Training

· Prepare for morning huddle by reviewing the day’s schedule.

· Discuss any problems or successes with handoffs and rulers from the previous day.

· Cross-train team members so that they can schedule when appropriate.

· Participate in all team meetings.

· Keep team informed of the next available opening including emergency time and pre-blocks.

· Embody the practice philosophy in all actions and decisions.

· Use excellent verbal skills with staff, as well as with patients.

· Encourage efficient and office-focused use of time and discussions.

· Conduct yourself as a self-directed team member.

EQUIPMENT USED

Includes but is not limited to:

· Copiers

· Fax

· Telephones

· Calculators

· Practice management software

· Computer software including MS Excel and Word

EDUCATION AND EXPERIENCE

Associate’s Degree or Bachelor’s degree (preferred) and minimum of three (3) years of experience in an office coordinator role.

OR, in lieu of a degree

Minimum five (5) years in an office coordinator role or health care profession.

Job Type: Full-time

Pay: $22.00 - $30.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Benicia, CA: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• applicable dental or medical office: 1 year (Required)

Work Location: In person

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