SUMMARY: The Dental Clinic Manager is in charge of planning, directing, and coordinating the daily operations of the dental clinic under the supervision of the dental director. The Dental Clinic Manager will understand and model the mission of NSO. The Dental Clinic Manager will understand and practice NSO’s policy on confidentiality in respect to all NSO information. The Dental Clinic Manger will exhibit professional behavior in all facets of work at NSO. The Dental Clinic Manager will exhibit teamwork with all NSO staff.

ESSENTIAL FUNCTIONS

Administrative:

• Coordinates the activities of the NSO Dental Clinic.
• Effectively managing the day-to-day operations in the dental clinic - 3 dentists, 3 dental assistants, 2 clinical hygienists, 1 outreach hygienist clinical rotations of 4th year dental students from OUCOD and 1 receptionist
• Recruiting, hiring and developing office teams
• Assist Grant writer in writing and reporting to multiple funders.
• Implement, monitor and evaluate Clinical Outcome Measures, which delineate required and recommended dental services.
• Serve as a liaison between community dentists and NSO.
• Serve as the schedule coordinator for OU College of Dentistry externship program and NSO Dental Clinic.
• Assures that the clinic meets Federal and OSHA standards.
• Seeks and solicits donations of dental supplies and materials.
• Provide the community dental health and prevention education events.
• Supervises support staff and volunteers.
• Post payments and does collection for dental accounts; reports proper documentation to the Chief Financial Officer.
• Oversees posting of charges for dental accounts.
• Requires extensive knowledge of Eaglesoft software.
• Coordinates equipment maintenance, with various service providers, and staff.
• Maintain budget.
• Maintain records of license, permits, and certifications of all dental staff employees.
• Maintain and obtain up to date knowledge on dental clinic software programs.
• Serves as HIPAA Security and Privacy Official.
• Provides annual HIPAA and OSHA training to all dental staff.

Clinical:

• Manage inventory, equipment, and supplies.
• Prepare exam rooms and equipment, including infection control measures.
• Assist dentist chair side.
• Assist in developing and implementing the patient care plan.
• Provide patient education, counseling, and referral to appropriate resources under the supervision of a dentist.
• Expose X-rays
• Coronal Polishing
• Fluoride application
• Placing sealants
• Assisting in the administration of Nitrous Oxide
• Maintains confidentiality of patient information.

Miscellaneous Duties:

• Manage patient flow and scheduling for dentists and hygienists.
• Prepare and maintain patient charges including patient information handouts and outcome measures.
• Prepare and maintain clinical progress notes and other records, including filing and billing.

MINIMUM JOB REQUIREMENTS

Requires completion of training program as a Dental Assistant which includes:

• Radiation Protection and Safety
• Coronal Polishing and Topical Fluoride preferred
• Placement of Pit and Fissure Sealants preferred
• Assisting in the Administration of Nitrous Oxide preferred

Must possess a valid Healthcare Provider CPR certification.

CDA preferred.

Experience working with the homeless and underserved population preferred.

Three years supervisory experience.

Must have valid driver’s license and auto insurance.

Clearance of background, credit check and drug screen.

SKILLS AND ABILITIES REQUIRED

• Must be dependable, have strong communication skills, be well organized, have the ability to prioritize and be able to work under pressure.
• Must maintain a high degree of confidentiality.
• Hold a current dental assisting license with expanded functions from the Oklahoma Board of Dentistry.
• Must have a supervisory skills and proven track record in leadership.
• Must be a team player.
• Must be detail oriented and have proven track record for accuracy.
• Be knowledgeable of laws and rules pertaining to HIPPA and OSHA.
• Requires knowledge of administrative and clerical procedures. This includes advanced computer skills; such as word processing, database management, electronic mail, spreadsheet, graphics, etc.
• Knowledge of Eaglesoft software and Schick digital x-ray is required.

• Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidence; admits mistakes; does not misrepresent themselves for personal gain.
• Deals with problem direct reports firmly and in a timely manner; does not allow problems to fester and holds timely discussions.
• Maintain composure, is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

• Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
• Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than other; can attend to a broader range of activities.
• Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
• Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
• Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
• Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
• Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
• Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person’s hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes everyone feel his/her work is important; is someone people like working for and with.

WORKING CONDITIONS

• The work requires lifting of supply boxes in the medium range (up to 30 lbs.);
• Majority of time spent in this position is in a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
• Requires exposure to x-ray equipment.
• May risk exposure to biohazards (ex. Blood and disinfectant chemicals) and communicable diseases.
• Work is performed walking or standing much of the time.
• Occasional periods of high stress.
  

The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.