Job description

Responsibilities:

The DENTAL ASSISTANT - FRONT DESK RECEPTIONSIT will be working under the direct supervision of the Dentist, Office Manager and will be reporting to the Office Manager.

Responsibilities include but not limited to:

• Organizing and performing the dental office's day-to-day operations, which include maintaining patient records, scheduling patients, accounts receivable, maintaining the appearance and order of the dental office, presenting financial treatment plan alternatives, and using EzDental or Dentrix.
• Answering phones and greeting patients when they come,
• Answering incoming emails,
• Making and canceling appointments with patients,
• Dental treatment planning and charting,
• Filling up patients forms, insurance papers and keeping track of dental billing information,
• The process of converting dental services into billable codes,
• Test results, including x-rays, are handled,
• Contacting and coordinating with dental labs and arranging for pickups and drop offs,
• Office duties include document filing, scanning, and creation,
• Incoming fax messages are received and distributed,
• Prepare outgoing mail,
• Maintain the reception area as well as the waiting room,
• Opening and closing the office,
• and more

________________

Personal Qualifications:

• Experience with EzDental and/or Dentrix (or other Dental software),
• Minimum three years of office experience is required,
• University/college degree is an asset, or minimum High School Diploma or Equivalent Certificates,
• Familiarity with phone systems,
• Computer knowledge is a must
• Previous experience with Microsoft Office software preferred (MS. Word, Excel and Outlook),
• Legible handwriting for notations in charts.

Interpersonal

• Maintaining effective rapport with Patients, Office Manager, Dentists, other staff members, and the community requires good interpersonal skills,
• Effective verbal communication abilities with patients and employees,
• Team player,
• Ability to be flexible when needed,
• Experience with resolving conflicts,
• Experience with customer service or patient relations,
• Telephone Proficiency,
• Verbal Communication,
• Listening,
• Professionalism,
• Customer-centricity,
• Organization,
• Informing Others,
• Handles Pressure.

Job Type: Full-time

Pay: $10.00 - $18.00 per hour

Benefits:

• Employee discount
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Beckley, WV 25801: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)
• Computer skills: 2 years (Preferred)
• Dental terminology: 1 year (Preferred)

Work Location: In person

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