Job description

Title: Area Operations Manager, Indiana

Reporting To: Regional Operations Director
Location: Valparaiso, Indiana and surrounding areas
Salary Range: $70,000 to $75,000; commensurate of experience

Position Function:

The Area Operations Manager primary responsibility is to oversee the operational support functions of a large multi-site practice within the Northwest Indiana Region. Reporting to the Regional Operations Director, the Area Operations Manager collaborates with Doctors and Support Services to establish, sustain, and lead a successful team that consistently exceeds patient, practice, and company expectations. The Area Operations Manager is directly responsible for making strategic decisions to manage all production and collections and ensure the practices are efficient, organized, and profitable.

Primary Roles and Responsibilities Include:

• Utilize metrics, dashboards, operational checklists, and key performance indicators to meet or exceed office performance, budgets
• Meet with the Regional Director of Operations on a weekly basis to provide feedback on each office and/or employee
• Ensure productive, efficient days via use of templates, actively monitoring schedules and providing real time feedback and communication in form of staff huddles and meetings
• Collaborate closely with members of GLDP Leadership Team to execute strategic and operational initiatives across multi-site clinics
• Onboard, train, and manage, relationships with GLDP dentists and specialists, aligning to our mission of keeping our providers at the forefront as our key customers
• Work closely with the Practice Floor Managers across multi-site locations to manage daily workflow
• Assist with implementing and improving best practices and optimal utilization of GLDP policies and Standard Operating Procedures (SOPs)
• Ensure superior patient care and service by making patient satisfaction a priority
• Thoroughly understand the dental support functions of insurance collections and claims, fee schedules, patient ledgers and provider templates
• Follow HIPAA policies and procedures to maintain patient privacy and protect patient information including financial, personal, and health information; Follow OSHA safety standards
• Remain compliant with financial policies including invoice approval and submission, cash control, budgeting allocations, and daily processing of credit card batches
• Optimize schedules, driving consistent patient flow by way of following up on unscheduled treatment and hygiene recalls
• Ensure bank deposits are protected and made in a timely manner according to established guidelines and protocols
• Maximize budgeted payroll hours by effectively scheduling staff
• Develop relationships with key practice vendors
• Other duties as assigned

Core Competencies:

• Functional & technical expertise
• Entrepreneurial Leadership
• Trainer and Fine Instructor
• Customer Service Oriented
• Ability to prioritize
• Talent identification

The successful candidate will possess:

• An Associate or bachelor’s degree in healthcare administration, business management, communication, or another related field
• Minimum 2 years of experience in multi-practice, dental operations management, preferably with a Dental Support Organization (DSO)
• Expertise with Practice Management Software, preferably Dentrix

About Great Lakes Dental Partners

Great Lakes Dental Partners (GLDP) is a rapidly growing private equity backed Dental Support Organization (DSO) headquartered in downtown Chicago with ~30 dental office locations advancing dental healthcare across Illinois and northwest Indiana. We offer dentists and dental specialists the opportunity to focus on clinical excellence for every patient by delivering operational best practices, a variety of business support services, access to the latest dental technology, and best-in-class clinical continuing education. GLDP is pursuing continued network expansion and is backed by Shore Capital Partners, a healthcare-focused private equity firm.

About Shore Capital Partners (SCP)

SCP is a leading lower middle-market healthcare private equity fund based in Chicago. SCP proactively seeks to identify attractive industry niches within healthcare, recruit best-in-class board members, and invest in companies poised for transformational growth and deliver post-investment services to increase value. SCP has more than $2 billion in assets under management which has resulted in 20+ platform investments, 200+ add-on investments, 150+ de novo openings, and 7 exits. Shore’s exits have yielded a multiple of invested capital of 5.9x and an internal rate of return of 96% on average.

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Professional development assistance
• Referral program
• Relocation assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Valparaiso, IN 46383: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Management: 2 years (Required)
• Dental office: 2 years (Required)

Work Location: In person

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