Delivery Manager, SRE

The Legal Technology Infrastructure and Operations group is seeking a Delivery Manager to join our team in Minnesota. This position leads a global technology group that operates enterprise application systems serving online content and publishing across many Thomson Reuters products. This team manages reliability engineering/SRE, ongoing change planning and implementation, incident detection and resolution, and compliance for a portfolio of content publishing applications and infrastructure built on a variety of technologies including Java, Linux, Microsoft, relational databases, message queuing, AWS cloud services, and more.

About the Role

In this opportunity as Delivery Manager, SRE, you will:

Deliver results:

• Deliver reliable 24x7 infrastructure and application operations, meeting business expectations across the application portfolio
• Serve as a management escalation point during major issues
• Partner with application development teams to deliver operational readiness for new products and features
• Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmap for applications and processes
• Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications
• Effectively articulate complex problems, concepts, and solutions to varied audiences
• Drive improvements in productivity, software quality and reliability

Be a people leader:

• Manage a diverse set of global application reliability, infrastructure, and operations engineers
• Deliver effective talent management practices and optimize use of talent across the portfolio
• Coach and mentor current and future leaders; proactively identify training and growth opportunities
• Foster a continuous learning culture and a curiosity about emerging technologies

About you

• Bachelor’s degree or equivalent required, Computer Science or related technical degree preferred
• 5 years of relevant experience in software development and/or technology infrastructure and operations
• Proven ability to set direction and inspire team members to engage and deliver on a vision
• Broad understanding of the technologies used to build and operate distributed application systems
• Proven ability to learn new technologies quickly
• Experience managing data center systems and infrastructure
• Excellent critical thinking, communication, presentation, documentation, troubleshooting and collaborative problem-solving skills
• A management style that is collaborative, energetic, and results-oriented
• Hands-on experience with programming and scripting languages
• Comfortable in a fast-paced environment and motivated by complex technical and business challenges

What’s in it For You:

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-DB1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on thomsonreuters.com.