Job description

POSITION DESCRIPTION
POSITION TITLE: Deli Clerk
ACCOUNTABLE TO: Deli Manager/ Deli Merchandiser
___________________________________________________________________
PRIMARY OBJECTIVE
To provide customer service and food preparation support to the Deli.
NATURE AND SCOPE
Emphasis in this position is on providing prompt, courteous and accurate service
to customers as well as proper preparation and display of product. Primary learning
challenge is in product knowledge, case sets, tray assembly and equipment use. Position
requires ongoing moderate to heavy lifting, walking, standing, operation of Deli
equipment, exposure to hot surfaces and oils, social skills, judgment/decision making,
reading, writing, and math. Position functions and work hours may vary according to
business needs. Assignments and work direction are provided by the Deli Manager, Deli
Merchandiser or person in charge.
ESSENTIAL POSITION FUNCTIONS
1. Provides friendly and efficient customer service by demonstrating sincerity,
patience and respect in all customer interactions.
2. Throughout the store, greets customers in a genuine and friendly manner. Learns
customer names and uses them respectfully in greetings.
3. Assists customers throughout the store by:
· Escorting them to products they are looking for
· Loading or unloading heavy items and assisting with products that are out
of reach
· Offering product and/or recipe suggestions and recommendations
· Responding to customers’ questions and requests in a timely manner
· Treating them as the most important people in the store
4. Sincerely thanks customers for their business and choosing our store.
5. Demonstrates teamwork to ensure customer satisfaction and a pleasant working
and shopping environment.
6. Assists with food preparation
-Properly shaves and slices meats and cheeses
-Ensures proper handling, sanitation, freshness, and quality of all product
-Ensures proper assembly and recipes for all food
-Follows tare weight procedures
7. Provides customers with accurate, prompt and courteous service
-Processes orders with proper quantities, quality and price
Deli Clerk Page 2
-Promotes product through suggestive selling
-Utilizes correct procedures for credit returns or exchanges
8. Fills and rotates Deli cases and displays
-Ensures cases and displays are full, clean and attractive
-Maintains proper refrigeration and handles product properly to avoid damage
-Code dates product and separates outdated or unfit product
9. Breaks down the department and performs cleaning duties
-Washes/changes salad bowls
-Breaks down, washes and sanitizes and sharpens slicers
-Cleans cases, ovens and fryers
-Sweeps and mops floors
-Uses personal protective devices (cut resistant gloves, chemical resistant
gloves,chemical splash goggles, poly gloves)
Functional Requirements
Frequent: Physical - lifting/carrying 5 to 50 lbs., pushing/pulling 500 to
1500 lbs., walking on uneven ground, turning, standing,
reaching, stooping/bending, equipment operation (pallet jack,
highboy cart, box cutter, tongs, scales, register, steamer, slicer, wrapper,
knives, broaster, chicken fryer, chicken hot case, food processor, pizza
oven)
Mental - reading, judgment/decision making, memorization, math,
Writing, social/verbal interaction
Environmental - exposure to hot equipment and cooking oil
· Occasional: Physical - lifting/carrying more than 50 lbs., equipment
operation (compactor, coffee pot, ice machine)
10. Follows all store and department policies and procedures
11. Education and/or Experience
-High school education (or concurrent enrollment in an educational institution)
preferred but not required
Deli Clerk Page 3
IMPORTANT DISCLAIMER NOTICE:
Within each essential functional requirement, “Frequent” represents approximately 15% of the
work shift or at least ten repetitions per work shift; “Occasional” represents approximately less
than 15% of the work shift or fewer than ten repetitions per work shift.
The job duties, elements, responsibilities, skills, functions, educational factors, and the
requirements and conditions listed in this job description are representative only and not
exhaustive of the tasks that an associate may be required to perform. The Employer reserves
the right to revise this job description at any time and to require associates to perform other
tasks as circumstances or conditions of its business, competitive considerations or the work
environment change.
Position functions may vary by store location

Job Types: Full-time, Part-time

Pay: $13.00 - $14.80 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

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