Job description

Department: Service Deli

Position Reports To: Service Deli (MSD) Section Manager

Position Supervises: N/A

Pay Level: N/A - hourly

FLSA Status: Non-exempt

Non-union/union

Profile updated: September 21, 2021

Position Summary:

Assist customers, sell deli products, and maintain food production and food safety standards. Perform all tasks in a safe manner consistent with corporate policies and state and federal laws. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service

• Perform duties as listed on daily tour sheet

• Maintain case and deli area between customers, including stocking, restocking, and cleaning

• Answer telephones

• Comply with corporate policies

• Promote and follow company initiatives

• Comply with all food safety guidelines and standards

• Rotate deli product by code date

• When working as Hostess at Stadium or Anchorage Northern Lights locations:

o Keep seating area free of trash and empty trash receptacles regularly

o Keep seating and table areas clean by wiping down and keeping supplies filled (napkins and utensils) o Keep plants and flowers in the fireplace area and soft seating areas clean and watered o Replace live goods when looking tired or at the end of their life cycle o Turn on TV, if applicable, and tune to an appropriate channel o Clean restrooms and fill with supplies, if applicable o Acknowledge customers and provide assistance, if necessary o Provide children with coloring or activity pages and pass out balloons

• Must be able to perform the essential functions of this position with or without reasonable accommodation

Behaviors/Skills:

Some of the Leadership Behaviors needed to successfully perform this position are:

• Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.

• Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.

• Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.

• Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.

• Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.

• Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.

• Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.

• Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.

• Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.

Minimum Position Qualifications:

• Less than high school education and up to one month related experience or training; or combination of relevant education and experience

• Minimum 18 years of age

• Ability to pass drug test

• Ability to work in a fast-paced environment

• Ability to work weekends on a regular basis, work any shift and work overtime as needed

• Ability to organize/prioritize tasks/projects

• Familiarity with food service terms and processes

• Any licenses or certificates required by federal and/or state

Desired Previous Job Experience:

• Knowledge of Fred Meyer policies, procedures, and organizational structure

• Six months of food service experience

• Six months of customer service experience

• Familiarity with deli products

• High school diploma/General Education Degree (GED)

• Related retail experience

Potential Career Path from this position:

• Service Deli Assistant Manager

Job Codes to be used: Fred Meyer – 302044

KERMIT - 0350001

Additional information:

Section: FOD

Location: Store

Part-time or Full-time: Part-time/Full-time

Job number: FOD99403

Level of Supervision: Moderate to Limited

Work Pace: Self-paced and Based on customer flow

Internal Cust. Contact: Regular

External Cust. Contact: Regular

Physical Demands Analysis

Job Title: Service Deli (MSD) Counter Clerk

Type of Industry: Retail

Work Schedule

Typical shift length: 4-8 hours

Number of days worked each week:

5 days

Time allowed for breaks: 10 minutes

1. Standing and Walking

Tasks: providing excellent customer service while engaging customers, cashiering responsibilities, stocking, pricing and changing signs, escorting customers to related items Surface: concrete floor

Estimated total time: 5 minutes up to 8 hours

Maximum continuous time: 4 hours

2. Sitting

Tasks: Breaks, meetings, reading, writing

Estimated total time: 5 minutes up to 1 hour

Maximum continuous time: 1 hour

3. Lifting and Carrying

Objects lifted: boxes of product, supplies

Max weight: 50 lbs

Average weight: 10 lbs

Min/Max lift points: 0” - 60”

Distance carried: 50 feet

Lifting: Varied weight demands chart

Weight Range

Continuously Hourly Daily Weekly Monthly Never

<10 lbs X

11-25 lbs X

26-50 lbs X

51-75 lbs X

76-100 lbs X

>100 lbs X

Comments: Assistance is available from another associate.

4. Pushing and Pulling

Objects Pushed/Pulled: Boxes of product, product displays, operational supplies, merchandise totes Max. Force: Average (15-20 pounds)

Distance: up to 100 feet

Frequency: Hourly

5. Endurance Requirement This job requires a high aptitude for ambulation stamina.

6. Climbing

Tasks: climbing stairs and or ladders

Device: ladder or step stool

Height: 1-5 floors –stairs, 2-10 feet on a ladder

Frequency: Daily

Under load: Average weight of up to 10 lbs

7. Bending/Squatting/Kneeling

Tasks: stoop, kneel, crouch and or crawl, these activities include: stocking products and supplies, assisting customers with purchases, daily cleaning and maintenance of fixtures, product signage and price changes

Frequency: Daily

8. Extended Reaches

Tasks: stocking, assisting customers with product out of their reach

Hands Used: Both to handle objects and tools

Distance Direction Frequency Duration Avg. Weight

0 - 20"

Up and down,

left/right, back/forth

Hourly 10 seconds >10 lbs

20 - 36"

Up and down,

left/right, back/forth

Daily 10 seconds >10 lbs

9. Work Conditions

Exposure to Yes No

Hot temperatures x Cold temperatures x

Sudden changes in temperature x

Fumes x

Cramped quarters x

Sharp edges x

Hammering or impact tools x

Tool vibration x

Whole body vibration x

100% Inside

0% Outside

10. Other Job Demands

Does Job Require Yes No

Crawling x

Walking Across Sloped Surfaces x

Lying on Back x

Lying on Stomach x

Twisting x

Neck flexion/extension x

Cervical rotation x

High grip strength x

Driving a vehicle x

Frequent forearm supination/pronation x

Frequent and/or sustained awkward wrist positions x

11. List tools, equipment, and materials

• Merchandise product, PC equipment, supplies, store ISP label maker, ISP spa gun, handheld security displays, store and vendor fixtures, forklift when needed

Disclaimer

The physical demands, job duties, elements, responsibilities, skills, functions, experience, and the requirements and conditions listed in this Physical Demands Analysis are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this Physical Demands Analysis at any time and to require employees to perform other duties as circumstances dictate or conditions of its business, competitive considerations, technological changes and/or advancements of the work environment.

Job Type: Part-time

Pay: From $15.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Restaurant type:

• Quick service & fast food restaurant

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Coos Bay, OR 97420: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Work Location: In person

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