The Regulatory & Client Engagement Operations Lead within the Cybersecurity & Technology Controls organization supports firmwide Regulatory & Client engagement teams by providing centralized leadership / services to drive a consistent operating model. This role requires a candidate to possess Risk & Controls knowledge along with function transformation / leadership skills. The Operations Lead will directly work with the Cybersecurity & Technology Controls Leadership, Global / LoB response teams and product owners to deliver a consistent operating model inclusive of managing requirements, tooling, operating procedures, performance measurement, reporting and response content delivery.

Skills Required:

• 6-10 years of leadership experience.
• Risk and Controls function development & leadership
• Ability to establish and manage an operating model to drive / support a consistent approach to regulatory and client engagement management across regional and line of business teams.
• Client and regulatory assurance focus.
• Develop and perform management reporting to drive group wide OKRs and support workload / resource reviews.
• Manage a centralized product / platform providing engagement / RFI management / workflow capabilities as well as a 'golden source' of accurate, globally consistent response content to support response to inquiries about the firm's information security controls
• Demonstrate strong collaboration skills as the role entails working with multiple stakeholders firmwide across all Lines of Business to both support day to day operations, manage escalations and identify requirements for tooling / content enhancements
• Partner with Product teams for successful implementation of strategic tooling
• Direct management of the client service staff tasked with curating and managing responses within the library
• Strong written and verbal communication skills

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
Jersey City,NJ $171,000.00 - $250,000.00 / year