Job description
Note: This position requires employees to report in person at our Call Center Office located in Orlando, FL.
Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver best-in-class service? Our award-winning Customer Support Specialists help our customers by offering solutions, identifying opportunities and serving millions of customers – one at a time.
What does it take to help our customers with their advanced technical inquiries? A great attitude and the desire to stay up to date on technology and the latest devices. In this role, you’ll come up with innovative solutions to help our customers. Whether you’re answering direct calls, transferred calls or trouble tickets, you’ll work with the latest systems and tools to assist our customers.
What’s in it for you?
Our Customer Support Specialist earn between $13.35 - $16.59 of Hourly. With our amazing wage opportunities, our average starting earnings begin at $31,600 per year. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
What does it take to help our customers with their advanced technical inquiries? A great attitude and the desire to stay up to date on technology and the latest devices. In this role, you’ll come up with innovative solutions to help our customers. Whether you’re answering direct calls, transferred calls or trouble tickets, you’ll work with the latest systems and tools to assist our customers.
What’s in it for you?
Our Customer Support Specialist earn between $13.35 - $16.59 of Hourly. With our amazing wage opportunities, our average starting earnings begin at $31,600 per year. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
· 401(k) plan · Tuition reimbursement program
- Paid Time off and holidays (With some exceptions bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year). At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired.
- Sick leave
- Paid Parental Leave
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
#connectourcustomers
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions.
If you’re 18 years or older, let’s talk.
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Study Guide for pre-employment screening (click the link below to open the study guide)
Call Center Assessment (CCA)
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