Job description

Here are the job position details for your review:

Job Title: Customer Services Support Operator 2
Pay Rate: $20/Hr to $21/Hr
Duration: 6 Months
Location: Cary, NC(Onsite)

• Coordinate the planning and delivery of systematic service delivery: call handling, service scheduling, parts ordering, appointment confirmations, improving customer confidence, and driving value of our Healthineers products and services.
• Work closely with cross-functional teams to ensure a positive customer experience.
• Monitor customer requests and overall system compliance to confirm equipment readiness for patient care.f

Required Knowledge/Skills, Education, and Experience:

• 2-5 years experience in a customer relationship-related role, in a fast-paced environment
• Positive attitude and passion for customer service.
• Superior follow-through and time management skills
• Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality
• Experience communicating ideas and rationale to internal teams and customers.
• Must have excellent interpersonal skills, interact favorably with others, and be skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.
• Excellent organizational skills with an ability to manage time and prioritize based on the impact and criticality of customer issues.
• Strong PC skills (MS Office software like Word, PowerPoint, Excel, and Outlook)
• Associate degree or equivalent experience required.

Preferred Knowledge/Skills, Education, and Experience:

• 3+ years of practical customer Support experience supporting Healthcare, educational, industrial, construction, mechanical, or electrical industries.
• Ability to professionally investigate and respond to requests in a timely manner
• Strong communication skills and are adaptable to change
• Ability to think at a high level and apply business concepts.
• Experience to anticipate customer needs.
• History of acting as a collaborative team player with cross-functional teams.
• An interest in solving problems that don’t have obvious solutions.

Job Types: Full-time, Contract

Salary: $20.00 - $21.00 per hour

Experience level:

• 3 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Pls mention your Email:

Work Location: One location

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