Job description

We’re looking for some amazing people for a permanent part-time role reporting to our office in Stockport. You will attend training at our office for four weeks and once you have demonstrated you are confident in your role, you will move to working from home. We catch up together two days a month to work with your team although the frequency may change subject to business requirements. You will need to ensure your commute is manageable.

Here’s the address:
British Gas
New Bridge Lane
Stockport

SK1 2GT

Salary - £21,068 per annum (pro-rata) + annual bonus of up to 16% (paid quarterly)

Shift Patterns- 20 hours per week. Our part-time operating hours as 5pm - 9pm, 365 days per year. Working on a rota basis

Training Hours – TBC in line with working hours

Start date – Immediate

What you will be doing:

Deliver excellent service to retain and grow customer bases in On Demand, Commercial accounts and British Gas.

Administrate processes to support an excellent end-to-end customer journey – including engineer set up, B2B job booking, On Demand job booking, overflow BG work, engineer support, out of hours dispatch, complaint assistance, calculation of cross charges and compensation for partners.

Support our Customers, Partner teams and the Dyno teams with administrative tasks to ensure they can run their operations smoothly

And the skills we need from you….

• Ability to handle complex queries and challenging customer scenarios.

• Good understanding of what delivers great customer service.

• Detailed knowledge of the range of products and services offered.

• Ability to manage several tasks at once and priorities accordingly

• Ability to communicate information effectively with colleagues and customers

• Ability to generate solutions to solve problems

• Ability to resolve Complaints and escalate where necessary

• Passion for quality within the customer service environment

• Ability to manage change

• Good knowledge of Microsoft Office

Let’s talk benefits…

• Private Medical Cover

• Life Assurance

• Contributory pension

• 25 days holiday, plus the usual bank holidays

• A superb selection of fabulous flexible benefits

You’ll need the Right to Work in the UK so a passport or a birth certificate and proof of National Insurance are essential. A credit check will be arranged to ensure you meet our employment criteria.

We’ll also ask you to complete a Basic Disclosure Check and of course we’ll collect your previous employment references as standard.

Please only submit your application if you can commit to the hours, location and Right to Work criteria of this vacancy.

If you are selected for interview this will last approximately 1 hour over Teams video link

Job Types: Permanent, Part-time

Salary: £11,388.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Employee discount
• Private dental insurance
• Private medical insurance
• Referral programme
• Sick pay
• Wellness programme
• Work from home

Schedule:

• Holidays

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• Stockport, SK1: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Stockport, SK1

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