Job description
As the Customer Supply Chain Associate II at Morton Salt in Chicago, this role will be responsible for:
- Receiving, entering and managing customer purchase orders from order receipt to shipment of product.
- Serve as Customer Service & Logistics rep with internal and external customers to balance service and cost.
- Presenting ideas and supporting analysis to customers and internal partners to maximize logistical and process efficiencies.
- Providing customer scorecards and implementing process improvements focused around key performance indicators and service level agreements.
- Processing complaints and driving to resolution, responding to inquiries, providing shipment status.
- Proactively working with customers by inquiring on satisfaction levels, analyzing order patterns, shipping alternatives, additional information, etc. Utilizing analytical tools, systems, data, and reports to identify and lead service improvements.
- Job training/job shadowing with new employees.
Education
Required- Bachelors or better in Business Administration or related field
Behaviors
Required- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
Motivations
Required- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
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