Job description
In a nutshell:
Are you a Customer obsessed professional? Do you enjoy collaborating with businesses and leading them to success? Got solid technical skills? We are looking for an enthusiastic Customer Success Manager for our rapidly growing Customer Success team for WiseStamp Product.
Requirements:
- At least one year of solid Customer Success/ Account Manager Experience in a tech environment;
- Relationship Building capabilities - a passion for communicating with clients and a drive for success, strong passion about providing the best possible experience to clients;
- Superb Communication skills - clear, effective communicator with clients, as well as delivering effective feedback and suggestions to peers and management;
- Results Driven - strong sense of ownership towards getting things done, maintaining a positive, energetic attitude;
- Sales Background - experience engaging with clients, understanding the need and finding the right solution;
- Tech Savvy - passionate about understanding technical systems and creative technical problem solving with strong technical skills;
- Significant Plus:
- Experience with Microsoft products such as Active Directory, Exchange, Outlook, PowerShell and experience supporting those products, as well as knowledge of Google domain setup and administration
- Experience using modern CRMs, Looker, Pipedrive, Zendesk, JIRA, Trello, Confluence and HTML
Full Description:
Founded in 2010, vcita set out to change the way people turn their passions into business. Today, as a market leader in the small and medium sized business management space, the company has grown to a team of over 100 but remains focused on the original goal. Tailored specifically for service providers, our software continues to redefine the way they interact with their clients by driving more opportunities from the web, mobile, email, and social with an ease of use designed for the average person.
vcita acquired WiseStamp back in July 2019. WiseStamp, a successful email signature tool, designed for SMBs and Enterprise businesses, with over 250K users from all sizes, solo users or a company with over 1K users, is growing rapidly since joining the vcita family.
Our teams are based out of Bellevue, Washington, Tampa, Florida and Tel-Aviv, Israel.
Check out the product here: https://www.wisestamp.com !
Responsibilities:
- Provide a VIP service to WiseStamp’s Mid-size and larger customer base
- Set the groundwork for our clients successful journey by taking part in the post-sales engagement process, including performing onboardings, product implementations, retention, renewals and account extensions
- Drive usage, adoption and upsell using data and best practices
- Achieve the monthly goals and KPIs (onboarding completion rate, adoption rate, renewal and upsell KPI’s)
- Provide exceptional customer experience using proactive communication
- Maintain great technical knowledge of the WiseStamp product and guide our clients through the most relevant features and functionalities for their specific business needs
- Collaborate with the Sales and Support teams to ensure a smooth transition of ongoing client management
- Provide continuous feedback and new features requests to our product and marketing teams in Tel-Aviv
Benefits:
vcita is a fair and transparent employer. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. The starting base pay range for this role is $65,000 - $75,000.
Benefits
- Competitive pay and stock options
- Comprehensive health benefits package - 100% of premiums paid for health, dental, vision, life and disability
- 50% of Dependents’ premiums
- 401k with employer match
- Flexible Spending Accounts
- Observed holidays, generous PTO
- Generous Parental Leave plan
- Frequent team events and perks with a culture of collaboration, fun and mutual support.
Disclaimer: vcita is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, faith, gender, gender identity or expression, sex, sexual orientation or stereotyping, national origin, genetics, age, ancestry, ethnicity, medical condition, pregnancy, marital status, partnership status, family or parental status, physical or mental disability military or veteran status, citizenship status, or any other status protected by applicable law.
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