Job description

Company: Fastest Labs-East Pittsburgh

Position Title: Customer Service/Testing Technician

Basic Function

Handle the business telephone, client communications, testing of clients and assist in the day to day operation of the Fastest Labs collection site.

Primary Responsibilities

Handle potential customer inquiries and follow telephone script to persuade callers to schedule a sales appointment or come in to the Fastest Labs collection facility for testing.

Handle potential employee inquiries and follow telephone script to persuade callers to complete an application for position openings.

Handle potential employee initial application and interview.

Perform daily sales calls and follow telephone script to persuade callers to schedule a sales appointment or come in to the Fastest Labs collection facility for testing.

Perform certified urine, alcohol, saliva, fingernail, hair follicle and DNA specimen collections.

Test urine and saliva specimens utilizing instant or rapid screening device.

Process and maintain business files.

Maintain a daily telephone log of all incoming calls.

Perform specimen collections following proper chain of custody collection procedures, properly package specimen, ship package with appropriate courier and properly finish necessary paperwork.

Collect payment from client and properly fill out and process the client chain of custody testing form.

Report urine, hair, alcohol, fingernail, hair follicle and DNA test results to the client using the appropriate reporting protocol agreed upon by the client.

Conduct sales calls during the day and professionally and accurately present Fastest Labs services to prospective customers.

Monitor and inventory testing supplies.

Follow up on all leads for Fastest Labs service with letters, e-mails, faxes, or telephone calls.

Secondary Responsibilities

Maintain a clean and fresh appearance of the entire office, reception area and testing areas.

At all times contribute to a positive work climate and to the overall team effort of the company.

Maintenance and preparation of testing products, forms and equipment.

Perform all office functions and other reasonable, related duties as assigned or requested.

Essential Qualifications

Speaking and hearing English clearly on a telephone.

Persuading callers to schedule a sales call.

Reading English on an average adult level.

Writing English clearly.

Compiling results of telephone calls.

Spanish speaking ability is a plus.

Special Requirements

Ability to use a personal computer.

Ability to withstand regular physical contact with urine, hair, saliva, fingernail dust, and cleaning solutions.

Ability to lift 35 pounds, bending, twisting, stooping, kneeling, reaching, pushing, pulling, and carrying.

Sitting at a desk for extended periods.

This position description describes the general nature and level of work performed by those assigned to this position. This is not a comprehensive list of all responsibilities, duties, skills, efforts, and conditions associated with this position. The Company reserves the right to modify this description in the future, with or without notice to the employee. This position description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

To be considered for this position, please fill-out the linked google form.

For any questions, please email Austin Sheridan at a.sheridan@belmonthoward.com

Fastest Labs-East Pittsburgh is an

Equal Opportunity Employer

Fastest Labs-East Pittsburgh affirms that inequality is detrimental to our employees, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Fastest Labs-East Pittsburgh is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• North Versailles, PA 15137: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Work Location: In person

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