Job description

Customer Service Supervisor

With over 20 years of experience, Air & Ground is one of the leading specialists in aftermarket products and services for both military and civil sectors.

Strategically located in the UK, USA, & Italy with sales representatives worldwide, we provide world-class support to our growing number of OEM, repair, overhaul, and end user customers, across the globe.

Due to our business growth across our US and UK we are looking for highly motivated individuals interested in joining our growing team.

We're looking for someone who has an innovative spirit, a positive and outgoing attitude, possesses excellent communication skills, and aspires to be part of a company which offers internal advancement opportunities and growth.

Essential Duties and Responsibilities included but not limited to the following

Customer Service

· Key Account Relationships – develop effective relationships with key accounts providing additional support to the Head of Customer Services & Finance for the prompt and accurate delivery of goods and services

· Determine and meet customer requirements

· Production of Sales Orders / Purchase Orders / Repair Orders Including Contract Review Actions When Required

· Support the achievement of the Team Sales target

· Provide reports and data as requested

· Develop customer knowledge, organize information and update databases as appropriate

· Maintain and improve product awareness

· Undertake product research and update records accordingly

· Provide monthly sales and order intake forecasts

· Provide administrative support as necessary to Export, Customer Service and Sales Account Managers

· Communicate courteously with customers by telephone, e-mail, letter, and face to face as necessary and on a timely basis

· Seek and continuously develop knowledge and information regarding competitor activity, pricing and tactics and communicate this to relevant sales account manager

· Assist with customer support as required including the creation of customer sales orders

Quality:

· Support the Quality Team to maintain quality standards on site at the USA facility

· Work alongside Departmental Managers to collate data to meet the company KPI’s

· To ensure the company objectives are met

· Support all Internal and External Audit processes

Required Qualifications

· Experience in Customer Service/Sales

. Experience in Aviation military/commercial

· Excellent follow up, organizational skills and attention to detail

· Demonstrate assertive, tenacious results-oriented attitude

· Excellent follow up and organizational skills

· Adaptability - able to change tasks quickly as business needs dictate

· Ability to prioritize responsibilities, manage time effectively and meet deadlines accordingly

· Original thinking and creativity; develops innovative approaches and ideas

Attendance and punctuality are a must.

Benefits

• Competitive Salary
• Health insurance
• Dental insurance
• Vision insurance
• Paid Time Off

*************************************************************

• References will be requested
• E-Verify compliant employer
• Must successfully pass background check
• *Equal Opportunity Employer*

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Dania Beach, FL: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Fort Lauderdale, FL 33312: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years of Quantum ERP Systems experience do you have?

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer service: 3 years (Required)
• Quantum or ERP: 1 year (Required)

Work Location: In person

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.