Job description
Overview:
Teleperformance is ranked as the 11th BEST PLACE to work in the WORLD!!!
Teleperformance is working in partnership with our public sector client, His Majesty’s Passport Office to find enthusiastic candidates to support customers with their passport applications.
PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 6-8 WEEKS OF YOUR START DATE
Who are we? We are the voice of our clients.
What do we do? We provide fantastic service and great careers.
The Role
Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach.
We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you’ll have the chance to support some of the world’s leading brands.
Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer.
For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work.
Please note, as part of your ongoing employment we will need to conduct a right to work verification call.
We are looking for the following skills and attributes:
We are an equal opportunities employer and we welcome applications from all suitably qualified persons
Teleperformance is ranked as the 11th BEST PLACE to work in the WORLD!!!
Teleperformance is working in partnership with our public sector client, His Majesty’s Passport Office to find enthusiastic candidates to support customers with their passport applications.
As a Customer Service Representative, you will respond to contacts from citizens who are enquiring about the status of their passport application, or need advice about the application itself. You will be on hand to support citizens by answering general passport application queries, confirming where their passport application is in the process and book passport appointments. Please note, you will not be processing actual passport applications, but supporting citizens by giving them advice about their application.
If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages
YOU to bring out your best then
THIS is the place for you!
Job Overview
- Start Date: Various April 2023
- Salary: £21,673.60 (£10.42 per hour)
- Hours: 40 per week
- Site: Work from home, onsite positions also available in Bangor (Northern Ireland) & Glasgow
- Shifts: 08:00-20:00 Mon-Fri. 09:00-17:30 – Sat-Sun - some weekend working is a requirement.
- Training Duration: 10 days
- Contract: Permanent
- Successful applicants will require A BPSS (Baseline Personnel Security Standard) check is required. This involves verification of identity; nationality and immigration status; employment history (past 3 years) and criminal record. Cost for this will be covered by the employer.
- Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number.
For a list of acceptable right to work documents can be found here
PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 6-8 WEEKS OF YOUR START DATE
Who are we? We are the voice of our clients.
We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being “a great place to work”.
What do we do? We provide fantastic service and great careers.
We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression.
What role is available? Teleperformance is currently hiring on a
permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice on application, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential.
The Role
Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach.
Our callers want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business.
We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you’ll have the chance to support some of the world’s leading brands.
Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer.
For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work.
Please note, as part of your ongoing employment we will need to conduct a right to work verification call.
What does an average day look like? Now there’s a question!
- A typical day will see you working in a lively & vibrant contact centre environment.
- You will start your day signing into your systems to make sure you are ready to take your first call of the day.
- You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process.
- Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.
What do we need from you? People skills and confidence in your PC skills!
- A good attitude and the ability to interact with lots of different people.
- The ability to handle challenging calls with resilience and determination.
- Basic computer skills such as navigating between systems and switching between different applications.
- Flexibility, great attendance and good time keeping to make sure your available for our customers.
What will we give you? Well there’s plenty, where do we start?
- Paid classroom based training and additional support in a dedicated area that we call “Nesting”. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
- The chance to showcase your skills and fast track your career through our internal progression path.
Skills needed to be a Customer Service Specialist
We are looking for the following skills and attributes:
- Strong verbal and written skills with the ability to show attention to detail
- Ability to establish collaborative customer relationships in a fast-paced environment.
- A good attitude and the ability to interact with lots of different people.
- Professional and friendly telephone manner
- Customer Service experience
- Experience of working in a target driven environment to a high standard.
- PC skills, and the ability to navigate multiple systems competently, with ease.
- A good consistent typing speed
- Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
- Able to work within a fast paced, engaging environment
Benefits of being a Customer Service Specialist
- On-line recruitment process, with potential job offer within 24 hours and fully paid training
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
- Life Assurance Cover & Pension Scheme
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
Anything else that we have to offer? Always, and just to name a few........
- Cineworld tickets - Up to 55% off
- Virgin Trains - 20% off
- Virgin Experience Days – 20% off
- 25% off O2 and 20% of EE Mobile Contracts
- Sony – 20% off Mobile Phones
- Ray-Ban – 20% off
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