Job description

Are you a customer service professional with manufacturing industry experience? Can you work with customers, helping to address their needs and concerns? Can you communicate effectively with sales, operations, freight carriers, etc.…? If this sounds like you, Kanak Naturals has an opportunity you don’t want to miss!

Kanak Naturals is seeking a Customer Service Specialist for our Fort Wayne location. This is a fast-paced opportunity for someone who can work directly with customers to understand their needs and coordinate production and shipping schedules to assure customer satisfaction. In this role, you will have the following responsibilities:

• Customer order management – from receipt of the customer orders to the final delivery. This includes but is not limited to order entry and processing, communication with customers, communication with our internal warehouse staff and third-party warehouses, requesting and comparing freight quotes, accurately preparing outbound paperwork, and order tracking
• Maintain and administer company inventory control, research and solve discrepancies
• Develop important reports and schedules for customers and internal sales team
• Assist with production planning and scheduling with production supervisor and procurement department
• Maintain excellent working relationships with customers, third-party warehouses and carriers

Successful candidates will have the following skills and experience:

• Impeccable attention to detail
• Effective communication skills, both written and verbal
• Excellent customer service
• Ability to work as part of a team whenever it is necessary to do so, but also be able to work independently
• Good analytical skills and ability to prioritize and adapt in the face of multiple tasks
• Excellent critical thinking, problem-solving and time management skills
• Experience with and efficiency in Microsoft Office, specifically Excel, and other computer programs
• Positive attitude with a desire to learn and grow
• 1-3 years of related experience or combination of education and experience is preferred

Kanak Naturals is an ever-growing company looking to add talented people to our team. If this sounds like you, apply for our Customer Service Specialist position and grow with us!

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Office

Ability to commute/relocate:

• Fort Wayne, IN 46825: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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