Job description

WHO WE ARE:
Headquartered in Grand Rapids, Michigan since 1955, Lumbermen’s operates in Michigan, Ohio, and Indiana.* A leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally caring for all who experience us. We are employee owned* and relationship powered.

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WHAT YOU WILL BE DOING:*
Working at our Byron Center LP Division, the Customer Service Representative will specialize in laminate surfaces and manufactured components. Your team will serve as a call center for our Michigan market. Day-to-day responsibilities include:

• Living Out Lumbermen’s Culture – Modeling Lumbermen’s core values while creating an atmosphere where Lumbermen’s is ‘first choice’ of our customers.
• Modeling Safety – Being a safety-minded team player who will contribute to the protection of all employee owners.
• Quoting Products – Generating and delivering product quotes for customers accurately and in a timely manner.
• Managing Inventory – Maintaining and managing inventory stock levels.
• Customer/Vendor Support – Answer incoming customer/vendor inquiries and assisting them in timely problem resolution.
• Order Data Entry – Entering incoming orders received from customers accurately and efficiently.
• Production Collaboration – Working in tandem with the production team to ensure timely completion and deliver of customer orders.

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WHO WE NEED:*
An employee owner who embraces, models, and promotes Lumbermen’s Mission, Vision, and Promise and has:

• A friendly, professional demeanor
• Ability to be dependable
• Strong written and verbal communication skills
• Ability to work cooperatively with fellow employee owners
• Ability to productively manage tasks and complete work accurately in a timely manner
• Ability to effectively move between a variety of tasks

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Desired Skills*

• General understanding of cabinet and countertop layouts
• General knowledge of manufacturing processes

• 1-3 years’ experience with Supply Chain & Purchasing

Key Qualifications/Requirements

• High School diploma/GED required (College degree preferred)
• 2-5 years’ experience in a professional customer service environment
• Proficient in Microsoft Office

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WHAT WE OFFER:*
Lumbermen’s exists to enrich the lives of people by intentionally caring for all who experience us. You will experience a different kind of work environment and “family” here and help live out the Lumbermen’s promises of committing to those who count on us, doing what’s right, exercising sound business practices and earning consideration. Other benefits include:

• A collaborative and supportive work environment
• ESOP (Employee Stock Ownership Plan) – generous company-funded retirement
• Medical, dental, vision, and life insurance
• Flexible spending/health savings account
• 401(k)
• The SOURCE – free and confidential support resources for our team
• Clothing allowance (for applicable roles)
• Paid time off
• Paid holidays
• Training and development
• Advancement opportunities

Lumbermen’s is proud to be a drug and alcohol-free workplace. In addition, Lumbermen’s will not discriminate against any employee or candidate because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We participate in E-Verify.

Job Type: Full-time

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