Team Karl Malone is seeking a Customer Service Support Representative. As a member of our team, you will help support customers by answering their phone calls, providing updates to customers, and assisting them with the drop-off and delivery process.

What We Offer

At Team Karl Malone, everyone is essential, customers and employees. With value placed upon each individual, you will enjoy a family-center environment that goes beyond the competitive pay. Here, you will find a place where your voice matters. We strive to listen to all customers and employees in hopes of gaining new ideas and different perspectives. With Team Karl Malone, you can build a successful career with paid training and great opportunities for advancement in a rapidly growing company.

Just a few of the benefits we have to offer are:

• Medical, Dental, and Vision Insurance
• Company-Sponsored Counseling Services
• Paid Vacation
• Paid Training Program
• 401K Savings Plan
• Basic Life Insurance
• Opportunities for advancement through internal promotion
• Inclusive Family-centered environment for customers and employees
• Sundays off!

Responsibilities

• Answer and direct customer calls
• Confirm and follow up with sales appointments
• Respond promptly to internet, phone, and live chat inquiries
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Follow up on missed appointments and with leads that previously were not ready to make an appointment
• Participate in team & process development sessions.
• Aide in maintaining positive relationships with teammates, sales teams, and dealership management

Requirements

• Experience working in a call center experience is a plus
• Great communicator
• Must have strong computer skills
• Attention to detail and the ability to see tasks through
• Prompt and courteous
• Enthusiastic personality with a team player attitude
• Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.