Customer Service Representative ( New Port Richey FL )
Job description
Waste Connections is looking for individuals who have a passion for Customer Service Representative, career growth and share our #1 value: SAFETY! We are looking for a Customer Service Representative to join the team at our location in New Port Richey, FL. This is a scripted call center position where you will handle inbound calls from our customers.
POSITION SUMMARY:
- Follow the company phone scripting on all calls
- Work in a fast paced, cooperative, high call volume environment
- Work in conjunction with other departments to resolve customer disputes and issues
- Interact with customers and records interaction information into computer
- Talk with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service
- Determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders
- Adjust complaints concerning billing or service rendered, referring complaints
- Deliver services to customers in a manner that promotes goodwill. Interact with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues
- Complete additional tasks as assigned by management
- Training all new employees and temps when necessary
- Complete any company assigned training programs
- Promote Waste Connections standard operating procedures, which assure efficient environmentally correct and safe workplace practices.
JOB REQUIREMENTS:
- Candidates must have a minimum of 1 year of Call Center Customer Service experience
- Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required
- Excellent organization and communication skills
- Experience in collections
WHAT WE OFFER:
- Competitive pay
- Excellent benefits including: medical. Dental. Vision. Flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to “Connect with Your Future”
- Garbage is very stable and we work year round!
If you have questions or need help with your application feel free to call the Recruiter, Pete Carreon at 832-510-5681
Apply today and Connect with Your Future!
Waste Connections is an Affirmative Action/Equal Opportunity Employer(Minorities/Female/Disabled/Veterans)
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