Job description
Role: Helpdesk Support
Location: Austin, TX
Type: Contract
Responsibilities:
- Provide technical support to users for moderately complex computer related technical problems.
- Communicate technical issues over the phone to a variety of customers
- Answer service desk telephones or Call centre experience.
- Assists the customer in resolving technical problems by providing guidance regarding software and hardware problems.
- Resolve or refer highly complex technical problems as appropriate.
- Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
- Log and track inquiries using an incident management database and maintains history records and related problem documentation.
- Identify customer problems and complaints to ensure that inquiries are successfully resolved.
- Assist with KPI performance and ensure the team overall hits its associated SLA targets.
Job Type: Contract
Pay: $15.00 - $16.00 per hour
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work Location: Remote
gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.