• Medical, Dental, Vision (Eligible after 45 days)
• Tuition Reimbursement
• Paid Time Off (Earn immediately and use after 90 days)
• 401K
• Tuition Reimbursement

• Monday – Friday schedule, major holidays off
• Opportunity for bonuses and raises based on performance
• Career Advancement and Management Training Programs

• Answer inbound calls and greet customers with energy and enthusiasm.
• Building lasting relationships with clients, customers, and other center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first-call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call resolution.
• Take an active role in educating customers about our client’s products and services

• One year of customer service experience is preferred in a transaction-based environment such as a call center, retail, or hospitality demonstrating the ability to be empathetic and compassionate.
• Must have the ability to work independently and in a team environment.
• Problem-solving skills.
• Background and drug tests are required

iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.