Overview

This role is responsible for dealing with emails and telephone calls made by investors/clients in a timely manner adhering to regulations.

Fixed Term Contract - 10 months

Leeds City Centre

Monday to Friday - 08:30 - 17:00 / 09:00 - 17:30

£ competitive + benefits

Are you looking to develop your career in Customer Service?

Join us at Link Group and you’ll not only develop your career with us but you’ll have the opportunity to study for the IOC, Investment Operations Certificate which is fully funded and supported, leading to a salary increase once qualified.

As a Customer Service Representative working in our Funds Solutions team, you will manage all inbound communications via calls and emails from our investors and clients in a timely and professional manner while adhering to FCA regulations. The role of our Customer Service Representative is based at our brand-new state of the art office in Leeds City Centre.

If you’re looking for your next step within Customer Service, then this could be a great opportunity for you!

What you’ll be doing:

• Responding to emails and telephone calls made by investors and professionals while adhering to set compliance and regulations
• Prioritise queries and correspond with other departments when necessary to determine the root cause of any issue / query
• Type and administer correspondence to clients and investors while meeting deadlines
• Ensure quality and accuracy in all correspondence with customers and investors while always providing a professional service

What we’re looking for:

• You must be able to demonstrate your ability to deliver an excellent customer service experience, this will ideally be gained in a previous telephone customer service role although we may look at other types of customer service experience.
• Ideally you will have experience working within the financial services industry, however this isn't essential.
• Other customer service experience can include any complaint handling, inbound processing and/or banking roles.
• Good standard of education - Maths and English GCSE grade C+ are essential for this role.
• Excellent telephone manner and the ability to always remain professional.
• Able to multitask – deal with inbound calls as well as email correspondence.
• Investment Operations Certificate (IOC) is preferred but not essential as we will provide the training and pay for these exams for you to study for this qualification as part of the role. Once passed you will receive a further £1,500 salary increase.

About Link Group / Fund Solutions:

Our Funds Solutions division is a leading independent Authorised Fund Manager and provider of fund administration and transfer agency services. We leverage our specialist knowledge and technology to support traditional and alternative funds in UK, Ireland, Luxembourg and Australia, manage £100bn of assets with circa 500 people.

With a focus on strong governance, regulatory expertise and risk management, our business helps to manage regulatory compliance for asset managers and investors. Our unique place in the market, combined with our partnership approach, depth of experience and well-invested systems, enables us to support investment managers through the challenges of changing market and investor needs, and, as a result, help them to enhance returns, minimise costs and mitigate their risks.

What’s in it for you?

• A very competitive basic salary plus benefits.
• 23 days’ holiday to start, (rising to 25) plus Bank Holidays, with the opportunity to buy extra leave.
• Company matched pension scheme, private medical cover, life assurance, a cycle2work scheme, fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.
• The possibility of working from home, flexible working or working part-time options are available.
• You’ll get the chance to follow your chosen career path anywhere in Link Group. You’ll be joining a network of 7,000 experienced, innovative, and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and we’ll provide the support you need to do just that.
  

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion and we’re committed to creating an inclusive environment for all employees.

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

We are a leading independent Authorised Fund Manager and provider of fund administration and transfer agency services.

We leverage our specialist knowledge and technology to support traditional and alternative funds in UK, Ireland, Luxembourg and Australia. With a focus on strong governance, regulatory expertise and risk management, our business helps to manage regulatory compliance for asset managers and investors.

Our unique place in the market, combined with our partnership approach, depth of experience and well-invested systems, enables us to support investment managers through the challenges of changing market and investor needs, and, as a result, help them to enhance returns, minimise costs and mitigate their risks.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at Link Group. Successful applicants will be required to complete background screening prior to commencement of employment.