Job description

Customer Service Representative

TubeliteDenco is a wholesale distributor of equipment and supplies used by visual communications providers including sign manufacturers, digital printers & screen printers.

We are seeking a Full-time Customer Service Representative to join our growing team.

Benefits and Perks for you and your family:

• Medical, dental and vision insurance plans

• Company-paid Life Insurance and optional life insurance for spouses and children

• 401(k) Retirement Plan with company match/profit sharing

• Generous Paid Time Off (PTO) Plan for vacations and sick leave - Accrues in the 1st 30 days
• Paid Holidays

• Monday - Friday 8 am - 5 pm - No Weekends

Essential Job Duties include the following:

• Build strong customer relationships, loyalty and retention through exceptional customer service and the presentation, awareness and understanding of our products and services.
• Utilize computer systems to assist with pricing, availability and alternate product selection.
• Answer Calls and Place orders and resolve pricing situations encountered during customer transactions using current sales policies.
• Refer customers to other internal/external resources when the need arises.
• Work effectively with others in a team based environment to accomplish company goals and to identify and resolve problems.
• Perform necessary housekeeping duties in order to maintain a clean, safe, organized working environment.
• Ensure that all purchase documents comply with established processes, policies and procedures and are documented sufficiently for future reference.

Essential Position Requirements:

· Good typing skills (40+wpm), good data entry skills and 10 key a must.

· Ability to multi-task and continually prioritize tasks to be completed throughout the day

• Proven strong computer aptitude in a Windows environment
• Ability to follow verbal and written instructions with minimal supervision
• HS Diploma or equivalent
• 3 Years of customer service experience
• 1-2 Years of sales experience is a plus
• Experience identifying problems and offering alternative solutions and/or courses of action based on available resources
• Effective written and verbal communication skills
• Ability to work continuously at a sales counter or use a phone headset for extended periods of time
• Ability to lift items up to 25 lbs occasionally.

At Tubelite/Denco we take pride in offering a benefits package that is among the best around. Just as our business strives to meet the changing needs of our customers, our benefits are designed to meet the diverse needs of our employees

Equal Employment Opportunity Disclaimer

TubeliteDenco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.'
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Job Type: Full-time

Pay: $18.00 - $21.30 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person

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