Customer Service Representative

Full Time
Georgetown, TX 78628
Up to $18 an hour
Posted 1 day ago
Job description

LICENSED MOTOR VEHICLE INSPECTORS/CUSTOMER SERVICE – Jiffy Lube/TCC

Hiring Events for Multiple Positions throughout Austin & TX starting on 5/17/23

“Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.”

We want you to join us for a career not just a job. At TCC/Jiffy Lube we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!
Our positions offer competitive pay of up to $18.00 per hour (base pay + bonus potential). With an opportunity to quickly increase your pay and position!
TCC/Jiffy Lube a leading provider in the automotive repair market owns and operates more than 550 auto service centers and is one of the leading providers throughout the US. We are passionate about customer service and offer a fast-paced environment with great benefits, PTO and a fun & friendly work environment. Our mission is creating Guests for Life! We would love to have you join our team!
TCC provides our full-time Team Members with a comprehensive benefits package to help you achieve your optimal work/life balance. Working for TCC is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast pacedel environment.
In addition to a great career, here are some of the other things we offer our Team Members:

  • Competitive Wages
  • Daily Pay (work today, get paid today) option
  • Bonus Potential Paid on Store and Individual Performance
  • Comprehensive Health Insurance Package
  • Great Working Hours
  • 401(k) with Company Match
  • Paid Time Off
  • Holiday Pay
  • Store Discount

We are looking for both FT and PT inspectors and have open positions at multiple locations throughout the Austin area and more. Most of our locations are closed on Sundays! We will be happy to work with your schedule.

Description

The State Inspector completes state-regulated inspections on guest vehicles and inform the guest of any areas of non-compliance. This position is also expected to perform Lube Technician and Customer Advisor duties when required.

Requirements

As part of our store team, you will provide a friendly, courteous, and respectful environment that continues to set TCC apart from the competition. Duties include, but are not limited to:

  • A current valid State Inspector License (varies by state).
  • Valid Driver’s License.
  • Able to read, write and comprehend information such as safety rules, operating and maintaining instructions, and procedure manuals.
  • Must be able to lift and move work-related items up to 50 pounds.
  • Must be able to perform other duties as assigned, needed or required.
  • Must be at least 18 years of age.
  • Candidates must be legally authorized to work in the United States without company sponsorship now or in the future.
  • Commitment to follow established safety regulations, rules and guidelines.
  • Must be able to speak effectively to team members and guests.
  • Must be able to stand on your feet on hard surfaces such as concrete or metal.
  • Effective communication and interpersonal skills.
  • Expect to work in an environment where you frequently experience hot and cold temperatures, loud noises and exhaust fumes.
  • Organize, clean and maintain all tools and machines and inspection area.
  • Ensure tools and machines are in good working order.
  • Inspect vehicles to ensure compliance with State Emission Standards and Governmental regulations.
  • Respectfully communicate to guests if vehicle passed or failed inspection and next steps required.
  • Input guest and maintenance information into the computer system.
  • Recap guest requested services with pricing and answer any questions.
  • Escort the guest to the lounge area or guest may stay in their vehicle if they prefer.
  • Communicate any additional service requests to the upper bay and gather parts/items for installation/service.
  • Review invoiced items with guest. Accept payment for services, inform guests of value-added items and offers.

As a member of our TCC store team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with TCC. Additional requirements for the role include:

  • Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
  • Performing opening and closing store procedures.
  • Providing excellent customer service by greeting customers, interacting with customers in person and on the phone.
  • Excellent communication and interpersonal skills.
  • Work well independently and as member of a team.
  • Ability to multitask.
  • Adhere to all Company policies, procedures, and regulations.

All Team Car Care (TCC) employees are prohibited from accepting or engaging in any secondary employment that might infringe or interfere with and employee’s duty and responsibilities to the company. Employee’s must disclose any secondary employment TCC for formal review and approval.

Location: 2504 Williams Drive, Georgetown, Texas 78628

Job Types: Full-time, Part-time

Pay: Up to $18.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Opportunities for advancement
  • Paid sick time
  • Paid time off
  • Paid training
  • Referral program
  • Vision insurance

Schedule:

  • Day shift

People with a criminal record are encouraged to apply

Work Location: In person

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