Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we assist US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. Join our Contact Center team to discover a rewarding career in an exciting, fast-paced, and growing government-contracting industry!

Work you'll do as a Customer Service / Customer Care representative:

• Be the first point of contact for customers with HR inquiries, answering or triaging request tickets through email and Customer Relationship Management engagement platform (i.e.,SharePoint)
• Collaborate with teammates

customer requests and issues around:

• General HR, payroll, and benefits operations
• End-to-end recruiting and hiring lifecycle operations, to include job definition, candidate sourcing, candidate evaluation, candidate selection, candidate management/tracking, interview logistics, candidate selection, and job offer.
• Onboarding and hiring process to include onboarding paperwork, orientation, benefits administration and other clerical responsibilities as needed.

• Recognize where the customer inquiry should be sent, if you are unable to resolve the request
• Retrieve data from various information sources, both manual and electronic (e.g., ServiceNow, National Finance Center, webTA), for use in answering questions for a high volume of candidates
• Correspond with personnel to obtain data needed to verify and/or correct data from previously completed files and residual records.
• Submit requests for records of applicants, schedule interviews, and schedule processing dates to enter the facilities
• Maintain required forms, records, and files pertaining to enlisted applicants and employees
• Provide administrative support to multiple recruiters and managers while maintaining attention to detail
• Serve as a primary point of contact to job applicants, working directly with job seekers to resolve questions, complete tasks within the recruiting process, and promote a positive candidate experience
• Manage high volume of both inbound and outbound phone calls and emails with candidates and employees

Qualifications

Required:

• Must be legally authorized to work in the United States without the need of employer sponsorship, now or at any time in the future.
• Able to obtain and maintain a Public Trust Security Clearance which includes a creditworthiness
• Ability to work in a fast-paced environment, handle multiple tasks and priorities and work within time constraints

• Excellent organizational skills and ability to work independently as well as with a remote team
• Exceptional oral and written communication skills
• Customer service experience
• Well versed in MS Office suite products
• Exceptional attention to detail
• Friendly and professional demeanor

Preferred:

• Federal HR experience
• Experience with National Finance Center (NFC) systems and programs is a plus, along with USA Staffing experience.
• Understanding of Federal HR policies and principles
• SharePoint experience
• Client engagement and relationship building

What We Offer:

SII is an equal opportunity employer, offering competitive pay and performance-based incentives, along with a comprehensive benefits package, including 10 paid holidays per year; paid vacation; medical and dental coverage for employees and their dependents; disability insurance; life insurance; and a matching 401(k) plan.