Job description

Call Center Customer Service Representative, 2nd Shift

Company information/Overview:

If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits.

Job Description & Responsibilities:

Hiring immediately for second shift, which may include Saturdays and Sundays. Bilingual skills preferred, but not required. This is a full-time customer service position at Roto-Rooter’s Phoenix Call Center on the evening shift (until Midnight).

· Be the first point of contact with our customers.

· Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.

· Data entry, including customer contact information and relevant details concerning their plumbing problems.

· Schedule a service call based on customer’s availability and convenience.

· Discuss additional services and products we have available that may be helpful.

· Be a trusted informational resource for Roto-Rooter customers.

Required Skills:

· Bilingual skills are a plus!

· Strong customer service focus

· AS400 knowledge is preferred

· Prior call center experience is helpful

· Able to work in a fast-paced environment

· Excellent oral and written communication skills

· A Working knowledge of Microsoft Word and Excel programs

· Self-starter who is organized and thorough with attention to detail

Benefits:

At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That’s why we are proud of our extensive employee benefits package including:

· Medical insurance with a Prescription Drug Card

· Accident and Critical Illness Insurance

· Dental Insurance

· Vision Insurance

· Paid Vacation

· Paid Training

· Life Insurance

· Matching 401K Retirement Savings Plan

· Tuition Reimbursement

· Profit Sharing

· Roto-Rooter is following all CDC safety guidelines to protect its employees and customers from COVID-19.

Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 86 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: $35,000.00 - $37,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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