Job description

Greetings

The following job is now available and potentially matches your skills. I'd like to work with you in finding your next dream assignment, whether it is this position or another one of our thousands of openings. Please contact me at your earliest convenience or respond with a time and phone number where I can reach you. We look forward to working with you.

Job Title - Customer Care Representative

Location – St. Petersburg, FL

Position – Full Time Permanent

Salary + Benefits

Responsibilities:

Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.

Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.

Thoroughly documents all contacts and conversations; follows up as required.

Works with other departments to complete customer requests as needed and minimize escalations.

Gains proficiency in various administration and automated workflow systems.

Processes complex and varied service requests.

Consistently meets/exceeds set quality and productivity metrics.

Functions within a team-based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.

Qualifications:

High School diploma or equivalent.

Up to 1 year experience with call centre or customer service experience/training.

Fundamental computer knowledge and manoeuvrability within window applications.

Basic understanding of Microsoft office suite, specifically Word and Excel

With Regards,

Danish Manzoor

Team Lead Recruitment

PRO IT, Inc.

Phone: (636) 214-5300

E-Mail: Danish@proit-inc.com

Job Type: Full-time

Salary: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Ability to commute/relocate:

• Saint Petersburg, FL 33716: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Speak with the employer
+91 6362145300

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