Job description

About us

Plitnick Plumbing & Heating, Inc

59 Main Street

Dobbs Ferry, NY 10522

Growing and busy Plumbing and HVAC company in need of a Customer Service Representative preferably in this field and familiar with using Service Titan. Willing to train the right person who has good computer skills.

Responsibilities and Duties

• Answering incoming customer calls.
• Schedule and coordinate all service calls as they are received.
• Create a Job ticket for all service calls.
• Dispatch Service Technicians.
• Maintain the dispatch dashboard.
• Maintain the service agreements including scheduling the annual maintenance.
• Update customer files as information is received.
• Type service contract proposals for new customers
• Maintain an on-call schedule.
• Follow – up on service.
• Payment Collections
• Other duties as assigned

Qualifications and Skills:

• Advanced customer service skills.
• Ability to handle multiple projects simultaneously
• Well organized and self- starter
• Microsoft application experience is a must

Work Remotely

• No

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• Associate (Preferred)

Work Location: In person

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