Job description

We are currently seeking qualified and energetic Customer Service Representatives.

Are you looking for an opportunity that encourages personal and professional development? Are you passionate about helping others? Do you enjoy interacting with your customers and working with them to create solutions? Joining the Kinsmith Finance Family might be a good fit for you!

Visit www.Kinsmithloans.com for more info.

About Us

Our family business has been developing lasting relationships with our team members and customers since 1944 and is often described as a true “family environment.” We currently operate more than 70 consumer lending offices with locations in Alabama, Georgia, South Carolina, and Tennessee with plans for further expansion as we develop capable and motivated individuals. Joining the team has many benefits:

· Monthly Bonus Opportunities

· Health, Dental, Vision, and Life Insurance options for full time employees

· Health Savings Accounts with company matching for qualified plans

· Paid Holidays, Vacation Time, and PTO

· Regular Weekday hours

· Opportunity for growth and promotion within the Company

CSRs are responsible for the successful management of customer relationships that lead to meeting monthly office performance goals. Essential responsibilities include:

· Superior Customer Service and Relationship Building

· Contacting & developing solutions with customers

· Accurately maintaining customer records

· Processing loan applications, customer payments, and loan closings

· Marketing & Solicitation

· General support of the office manager and other staff to reach performance goals

Qualified applicants should have:

· Strong communication, organizational, and problem-solving skills.

· Prior experience with multi-unit Supervision and training others.

· Prior Finance, Retail, or Sales experience.

· Ability to work beyond our standard weekday hours if necessary to meet business goals.

· Basic Computer Proficiency

· High school diploma or equivalent

· Valid driver’s license, reliable personal transportation, and the ability to travel between branches daily.

CSR Compensation: CSRs earn between $10 to $12 per hour base pay plus the opportunity to earn up to an additional $1200 per month in bonus incentives. Starting base pay depends on prior experience.

Additional Job Requirements and Qualifications

· A drug test and background check are performed on all employees.

· Credit Checks are performed on all Manager and Manager Trainee candidates.

COVID-19 considerations: Our Organization has established Health and Safety procedures and follows guidance provided by the CDC, local municipal ordinances, and additional credible health information sources.

This job description includes many essential functions, but is not limited to the job responsibilities described herein. Management has the right to assign additional responsibilities and expectations to this job at any time.

Key words: Consumer Finance, Loan, Customer Management, Customer Service, Collections, Family Business, Building Relationships, Cash Management

Job Type: Full-time

Pay: $11.00 - $12.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Prattville, AL 36066: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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