Job description

Descriptions

Greetings from HonorVet Technologies.

We are looking for Customer service Representatives in the Warrendale PA location.

Responsibilities

• Schedule and coordinate US field service engineers for all installations, billable and warranty service field visits.
• Keep in communication with US FSE’s to ensure that schedules are maintained and resources are used optimally.
• Respond to customer requests for onsite service, installations, system moves, billable and warranty service. Issue quotes and process orders.
• Manage Customer Service Representatives – oversee CSR’s order entry procedures.
• Service CRM administration, providing data analysis and metrics to VP of Service as needed. Assistance in implementation of new CRM.
• Manage PMP sales – oversee maintaining contract penetration levels, implement sales strategies and maintain records of PMP sales. Schedule PMP visits as requested and as time & resources permit.
• Provide admin support to VP Service and US Service managers as needed

Qualification:

• Must have the ability follow established processes
• Well organized and confident to work independently but will be a strong team player.
• Intermediate Excel User (know vlookups, pivot tables)
• Willingness to take on new responsibilities and challenges
• Ability to utilize interpersonal and communication techniques, working in a team environment, and dealing with a wide variety of personalities and communication styles

Education:

• High school diploma or equivalent and 3-5 years of equivalent experience required
• Preferred Associates Degree

Job Type: Full-time

Salary: $23.00 - $23.84 per hour

Benefits:

• Paid time off

Experience level:

• 3 years

Shift:

• 8 hour shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Warrendale, PA 15086: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location: One location

Speak with the employer
+91 (973) 552-4262

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