We are growing and expanding! ContactUs Communications currently has a client need for an experienced Call Center Agent/Customer Service Representative.

About the Remote Work From Home Call Center Agent/Customer Service Representative:

The Call Center Agent/Customer Service Representative will be handles inbound and/or outbound calls to place orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Responsibilities:

• Respond to complex inbound customer communications via phone while always ensuring the highest level of customer satisfaction
• Respond to customer inquiries
• Maintain up-to-date knowledge of client product/service offerings
• Research required information using available resources
• Handle and resolve customer complaints
• Provide customers with product and service information
• Process orders, forms, and applications
• Identify and escalate priority issues
• Perform outbound and take inbound calls as requested
• Route requests to appropriate resource
• Communicate professionally with outside vendors and contractors
• Follow up customer calls where necessary
• Complete call logs
• Complete call reports

Required Skills:

• Proficient in relevant computer applications
• Relevant product knowledge
• Knowledge of customer service principles and practices
• Six months or more experience in a call center environment
• Customer service experience
• Good keyboard skills
• Knowledge of Microsoft Excel, and Word
• Excellent verbal, written, listening and communication skills
• Problem analysis and problem solving
• Customer service orientation
• Organizational skills
• Attention to detail
• Takes initiative, uses best judgment, adaptable, stress tolerance and resilient
• Has positive teamwork abilities

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement:

ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.