Customer Service Representative
Job description
Customer Service Representative
Job Title: Full-Time Customer Service Representative
Work Schedule 8AM-6PM
Reports To: Dispatch Supervisor
Pay Structure: $12 - $18/hr.
Remote Position: Possible after training.
Join Dallas, Georgia’s Best HVAC Company, Cochran Complete Services is growing and we are looking for Customer Service Representatives to join our team!
The primary responsibilities of the Customer Service Representative are to take calls, provide detailed notes for all customer accounts and work orders, and to ensure strong customer relations.
We seek highly motivated and experienced Customer Service Representatives with a background in construction, plumbing, electrical, or HVAC industries. Knowledge of the HVAC industry preferred.
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Minimum Requirements
- Previous customer service experience
- Knowledge of Atlanta Metro Area
- Positive attitude
- Professional phone demeanor
- Professional appearance
- Clean background & drug screen required.
- Demonstrate the ability to follow operational procedures
- Strong customer service orientation
- Effective organizational and communication skills
- Excellent verbal & written communication
- An ability to function well as part of a team
- Diligent attention to detail
- Ability to type 50+WPM
- Ability to learn new software
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Essential Duties and Responsibilities
- Responsible for taking inbound customer calls
- Responsible for calling third party leads
- Add all additional notes necessary for Office Manager to apply for appropriate credits
- Responsible for taking down detailed information for service technicians and comfort specialists
- Maintain customer relations via phone and email, and making additions, cancellations, and changes regarding customer needs
- Provide customers with information about services
- Follow proper cash accounts procedures
- Follow all Cochran Cooling & Heating and Wintac Operational Procedures and QC Standards
- Perform any other duties as assigned by Dispatch Supervisor or Owners
- Ability to check in technicians as needed
- Ability to work well independently
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Record Keeping Responsibilities
- Note all customer communications in detail
- Register equipment
- Send equipment registration certificates to customers
- Ensure filing systems are maintained and up to date
- Ensure protection and security of files and records
- Ensure effective transfer of files and records
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Education, Experience and Required Skills, Including Certificates, Licenses and Registrations
- High school diploma or equivalent
- Valid driver’s license
- Knowledge of Microsoft Word and Outlook
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Physical Demands and Work Environment
- Ability to sit for at least 5 hours per day
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