At Britvic we’re on a journey to become the most dynamic soft drinks company. As one of the UK’s leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle.

In the UK we employ over 1,800 people and have 3 factories, 3 office locations and a national distribution centre. Over the last few years, we have installed 10 new production lines, 3 new warehouses, a combined heat and power plant (CHP), as well as providing infrastructure for further expansion.

The role:

Based in Lutterworth, but at Britvic we operate a hybrid, flexible way of working.

Working as a member of the Britvic customer service team you will own it playing a key role responsible for supporting the account teams by handling end to end order management.

We care about our business and as the primary customer contact, it is the role of the customer service representative to ensure customer satisfaction in timely resolution of all queries, providing a great customer service experience throughout.

We believe we are stronger together and as a Customer Service Representative you will accurately capture and process external and internal customer orders and provide all the information required to enable the system to source these orders by utilising excellent customer facing skills and ensuring the most efficient service to customers.

Knowledge, Skills & Experience Required:

FMCG industry experience is desirable
You must have experience of working within a Customer Service environment
SAP skills are essential

In return we offer a comprehensive benefits package and the opportunity to really grow your career and drive change and efficiencies within the manufacturing arena.
We believe we are stronger together and that’s why we’re committed to providing equal opportunities to all applicants and employees. We know that by building a truly inclusive environment where everyone feels celebrated, safe and respected - diversity and wellbeing will naturally thrive.

We believe we are stronger together and that’s why we’re committed to providing equal opportunities to all applicants and employees. We know that by building a truly inclusive environment where everyone feels celebrated, safe and respected - diversity and wellbeing will naturally thrive