Job description

CSR position description: · Inform the public about the Labor Department programs, related laws, policies and procedures. · Assist the public via phone, email, mail and in-person. · Maintain inbound phone calls through the Department’s main switchboard, which receives approximately 860 phone calls each month. · Accept, review, evaluate and process submitted claims and complaints. · Research, identify and service the correct employer that the claim/complaint was filed against. · Contact involved parties via phone, email and mail. · Receive and process responses from involved parties. · Compose detailed, comprehensive activity logs of actions taken and information received. · Maintain detailed written notes of conversations with involved parties. · Identify applicable case dismissals. · Process closed cases and send, via mail and email, the closure documents to involved parties. · Process checks received from employers and ensure they are promptly sent to the claimants. · Other duties as assigned.Skills Required• Basic computer skills and data entry. • Use of various computer programs (i.e., Microsoft Office and Google). • Basic math. • Written and verbal communication skills. • Organizational skills.Skills PreferredExperience RequiredKnowledge needed: • Customer service techniques. Abilities needed: • Requires the ability to communicate in a professional manner both orally and in writing. • Ability to work under pressure. • Ability to meet deadlines. • Ability to listen. • Ability to work in a team and individually. • To work effectively with a diverse public customer base. • To work confidentially with discretion. • To identify, analyze and resolve customer problems with excellent customer service.Experience Preferred• The ideal candidate will have the ability to read, write, speak and comprehend Spanish at a professional business level.Education RequiredN/A

Job Type: Contract

Pay: $15.00 - $15.66 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Phoenix, AZ 85003: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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