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Boeing Commercial Airplanes (BCA) is looking for an Experienced Tool Coordinator/Customer Service Representative (Level 3) to join our Manufacturing Services team in Everett, Washington!

The Customer Service Representative (CSR) position provides key support to cutting tool users within the enterprise. The successful candidate will possess the ability to: Communicate with cutting tool users within the enterprise. Develop, cultivate and maintain strong customer relations. Gain detailed knowledge to understand customer needs, schedules and decision-making processes. Interact with and provide technical input and support to customer defect reduction teams. Work with functional organizations across BCA to evaluate impact of program changes and customer requests. Collaborate with engineering and customers to develop cutting tool design concepts and solutions for emerging technology and production requirements. Network with internal and external engineering groups to satisfy customer needs, applying knowledge of cutting tool industry products and services including tool materials, geometry and tool coatings. Provide on-site support to customers and suppliers resolving technical issues and concerns. Apply Lean principles and practices to improve customer quality, cost and delivery. Ability to help customers standardize processes and equipment, recommend ‘best practice’ cutters, design and implement Point of Use kitting to standardize and reduce inventories.

Position Responsibilities:

• Assesses manufacturing requirements and verifies customer requests.
• Coordinates with support organizations to resolve manufacturing issues.
• Works with contract administrators to develop and maintain procurement specifications and standards.
• Provides mentorship and improvement suggestions to outside suppliers and other analysts. Participates in the analysis and research of new technology to provide state of the art cost-effective products.
• Gathers manufacturing and product information to develop and recommend solutions to manufacturing requirements.
• Investigates changes in manufacturing requirements and support emergent requests.
• Analyzes, procures and supervises procurement processes for manufacturing tool services products and services.
• Explores all possible options to resolve potential impacts to budget and manufacturing schedules. Supports the evaluation of outside supplier performance and verification of compliance with procedures and contract specifications.
• Participates in the development and management of overhead and capital budgets for the acquisition and inventory of tool services products.
• Reviews on-hand inventory and coordinates re-distribution.
• Participates in the plans for the removal of obsolete inventory.
• Works under limited supervision.

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options.

The position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee.

Basic Qualifications (Required Skills/ Experience):

• 3+ years of experience working with Microsoft Office (Excel, Word, PowerPoint, Outlook, Access)
• 3+ years of experience with Material Management and Inventory Control
• 3+ years leading projects

Preferred Qualifications (Desired Skills/Experience):

• 1+ years of experience in CRIBMASTER and/or processes related to leading Tool Cribs and systems analysis
• 1+ years data analytics experience (using Excel formulas and functions)

Typical Education/Experience:

Typically, 6 or more years’ related work experience or relevant military experience. Advanced degree (e.g. Bachelor, Master, etc.) preferred, but not required.

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Shift:

This position is for 1st shift.

Union:

This is a union represented position.

Total Rewards:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Please note that the information shown below is a general guideline only. Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $53,550 - $72,450

Export Control Requirements: U.S. Government Export Control Status: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Export Control Details: US based job, US Person required

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.