Job description

Customer Service Representative

M-F/Full Time/9AM-6PM/On Site

Salary: $16-18/hr depending on experience

Arivo is a tech-driven lending framework with a focus on disrupting and recreating the auto lending experience for dealerships and customers alike. Arivo is a rapidly growing start up company, focused on excellence, transparency, and innovation.

At Arivo, we believe in rewarding hard work, with benefits like

• Competitive compensation package and 401k.
• Paid Holidays
• 160 Hours Accrued PTO
• Medical, dental, vision, disability insurance, AD&D and Life Insurance
• Flex Spending, EAP, Wellness Plans, and Maternity Leave Stipend
• Company Match Year-End Savings Program
• A company culture that places a premium on the employee experience including ongoing training, development and advancement opportunities.

WHAT YOU'LL DO AS A:

• Answer inbound calls.
• Assist customers with online payments, payment extensions, due date changes, and automatic payment setup.
• Assist customers with general questions about their account.
• Ensure adherence to Arivo’s Customer Service policy and procedures.
• Participate in ongoing training on customer service skills, compliance and company policy.

WHAT WE’RE LOOKING FOR:

• 1+ years experience in customer service or similar
• Proficient computer, written, and verbal communication skills
• Ability to handle a variety of customer situations with enthusiasm and tact
• Bilingual is a plus, especially in Spanish

WHY YOU’LL LOVE WORKING HERE:

Arivo is just getting started, but as part of its early success and its commitment to its employees, Arivo has invested in a cutting-edge workplace, with standard-issue sit/stand motorized desks with programmable settings and stand reminders, multiple collaboration areas, and a full service Café. With a blazing WiFi system that enables work from the café, dedicated collaboration spaces, and comfortable breakout rooms, Arivo appreciates the importance of empowering its employees with an amazing workspace.

In addition to our top-of-the-line facilities, Arivo cherishes top-down communication, meaning you won’t ever be left in the dark about what is going on in the company. Open communication between all employees and executives proves that we are here to support each other and work

Please see our website: arivo.com/careers to learn more about Arivo and be enlightened by our employee experiences shown there

NOTE:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job and to require that additional or different tasks be performed as circumstances dictate.

Company Description

Arivo is a rapidly growing auto finance company who wanted to make getting an auto loan effortless for everyone involved. We built an organization that is constantly looking for ways to make the lending process simpler and improve service to customers, applicants, and dealers. Today, Arivo helps car buyers find and finance cars that match their needs and budgets - without the usual stress and uncertainty. With Arivo, customers can begin the process by filling out a simple online application or walking into a participating dealership. Either way, we work to understand each of our customers' needs and approve a loan tailored specifically to them. Then, we work with our extensive network of auto dealers to match customers with reliable, affordable cars that meet their needs. This unique approach makes it easy for Arivo customers to find and buy the right car with confidence. Every Arivo loan is designed to be simple, transparent, and fair - with terms that are easy to understand without hidden fees or conditions.

Arivo Acceptance, LLC

Arivo is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Ability to commute/relocate:

• Salt Lake City, UT 84118: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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