Customer Service Representative
Job description
Spanish Speaking Customer Service - Career Training - Insurance Claims CSR
American Freedom Insurance Company (AFIC) is a leader in the nonstandard automobile insurance industry. We are an expanding midsized, profitable company doing business in Illinois, Indiana, Pennsylvania, Tennessee and soon Texas. We are looking for a dedicated candidate to contribute their skills in a fast paced and growing organization. AFIC is a financially strong "A+" Superior rated insurance company by A.M. Best. This position is located in Mt Prospect – A northwest suburb of Chicago.
The ideal candidate will have the following:
- Bilingual Spanish/English
- Experience in customer service field, call center, or collections
- Ability to multitask and work in a fast paced, high volume phone call environment
- Proficiency working on a computer
- Good communication skills
- A responsible and conscientious nature
- Good problem solving aptitude
- Attention to Detail and Excellent Quality
Key responsibilities include:
- Answer and respond to telephone inquiries
- Data Entry to Company computer systems
- General Office Work
- Other duties as assigned
The Position:
- Full Time 40 Hour Work Week: 8am-5pm Monday-Friday, and occasional Saturdays
- Paid Training
- 401K - with company contribution of up to 4% of salary
- Attractive Health insurance plans -- United Health Care PPO, HMO or Select
- Discounted Individual Vision and Dental Plans
- Holiday Pay & PTO
- Casual Work Environment
- Employee Referral Program
- Many Company Paid Lunches, Outings, and more
For more information about American Freedom please visit our webpage - www.americanfreedomins.com
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
- No nights
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekend availability
Work setting:
- Call center
- In-person
- Office
Ability to commute/relocate:
- Mount Prospect, IL 60056: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 2 years (Preferred)
Language:
- Spanish (Required)
Work Location: In person
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